Jordan Fairhurst
West Chester Township
Summary
Dynamic professional with extensive experience in security management and customer service, notably at Fifth Third Bank. Proven ability to lead teams and implement loss prevention strategies, enhancing operational efficiency. Skilled in crisis management and effective communication, ensuring safety and satisfaction in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pizza Delivery Driver
Papa Johns
Fairfield
03.2025 - Current
- Delivered pizzas to customers in a timely and efficient manner, ensuring customer satisfaction
- Managed multiple orders simultaneously, prioritizing based on distance and order time for timely deliveries
- Provided excellent customer service by greeting customers with a friendly attitude and addressing any concerns or issues they may have had
- Maintained accurate delivery records and processed customer payments efficiently
- Managed cash transactions with accuracy, balancing cash at the end of each shift
- Followed all traffic laws and safety regulations while driving to ensure the safety of self and others on the road
- Verified quality and condition of all delivered items before handoff to customers
- Maintained cleanliness and organization of delivery vehicle, performing regular inspections for maintenance needs
- Collaborated with kitchen staff to ensure orders were prepared accurately and ready for delivery on time
Senior Fraud Analyst
Fifth Third Bank
Cincinnati
10.2023 - Current
- Initiated fraud investigations and processed returned checks upon detection of fraud.
- Monitored customer accounts for fraudulent checks using Kofax software.
- Alerted branches and customers about detected fraudulent activity on accounts to mitigate risks.
- Ensured compliance with protocols for handling suspected fraudulent transactions.
- Conducted verification outreach to account holders for unverified checks.
- Managed inbound and outbound customer calls, ensuring timely follow-up on fraudulent activity.
- Cross-trained in wire and ACH processing to enhance operational flexibility.
BSOC Supervisor 3rd Shift
5/3 Bank
Cincinnati
03.2022 - 10.2023
- Monitored alarms and cameras, managed response to hold-up or duress alarms, and coordinated techs and vendors on duty to ensure safety and operational efficiency.
- Conducted employee training and provided guidance on inquiries and decisions while completing daily shift reports and documenting incidents to maintain operational standards.
- Supervised daily operations of branch staff and ensured compliance with policies.
- Trained new employees on customer service and banking procedures.
- Coordinated scheduling to optimize workforce coverage during peak hours.
911 Operator
The City of Cincinnati
Cincinnati
04.2021 - 11.2021
- Leveraged active listening to extract critical information during calls, adhered to established policies and procedures, and facilitated prompt dispatch of necessary assistance.
- Operated communication equipment to receive emergency calls and dispatch responders.
- Assessed caller needs and provided critical information to first responders.
- Maintained accurate records of incidents and responses for operational review.
Public Safety Dispatcher
Ohio State University
Columbus
01.2018 - 04.2021
- Answered phone, dispatched calls, and assisted employees, patients, and visitors to ensure timely support.
- Followed policies and procedures, monitored and reviewed cameras and alarms, and dispatched officers to maintain safety and security.
- Operated multi-line phone systems to receive emergency calls.
- Coordinated communication between law enforcement and emergency services.
- Monitored radio transmissions and responded to incidents promptly.
Loss Prevention Officer
Ritz Carlton
Fort Lauderdale
03.2013 - 09.2017
- Monitored surveillance systems to detect and prevent theft incidents.
- Conducted regular audits of security protocols and procedures.
- Collaborated with staff to create a culture of safety and security awareness.
- Patrolled premises, reported hazards and obstructions, assisted guests, performed key assists, conducted lock interrogations, reprogrammed locks, secured doors, unsecured safes, delivered guest folios, cleaned biohazards, responded to emergencies, completed necessary reports, maintained safety and security of hotel, escorted unauthorized individuals from hotel, monitored cameras, answered phones, dispatched calls, assisted police and fire rescue, directed officers during emergencies, logged calls, wrote reports, filed paperwork.
Loss Prevention Officer
Marriott International, Inc
Miami
06.2012 - 03.2013
- Monitored surveillance systems to detect suspicious activities and potential theft.
- Conducted regular audits of inventory to ensure compliance with loss prevention policies.
- Patrolled premises to identify and report hazards.
- Collaborated with hotel staff to train them on security protocols and procedures.
Post Captain
United Global Security Group
Miramar
05.2010 - 03.2012
- Oversaw vessel operations and navigation safety for multiple maritime missions.
- Managed compliance with maritime regulations and safety standards during all operations.
- Coordinated logistics and scheduling for maritime transport activities and crew assignments.
- Trained new employees, ensuring smooth onboarding and efficient scheduling.
Security Officer
Madison Security Group
Hollywood
10.2009 - 06.2010
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify and address potential safety hazards.
- Managed access control procedures for visitors and employees entering facilities.
- Managed access control, responded to inquiries, compiled shift reports, and provided assistance to guests and residents.
Security Officer
Delta Protective Services
Boca Raton
03.2008 - 03.2009
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to detect and prevent unauthorized access.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Patrolled premises and conducted access control to ensure safety and security, assisted guests and residents, answered phones, monitored cameras, and prepared shift report.
Education
High School Diploma -
Valley Forge High School
Cleveland05-2003
Skills
- Customer service
- Typing proficiency
- Phone etiquette skills
- Crisis management
- Conflict resolution
- Problem solving
- Decision making
- CCTV analysis
- Surveillance techniques
- Loss prevention strategies
- Security management
- Dispatching operations
- Administrative skills
- Microsoft Office applications
- Microsoft Excel
- Microsoft Word
- Windows operating system
- Data entry proficiency
- Basic mathematics
- Hospitality
- Supervision experience
- Leadership
- Banking knowledge
- Law enforcement knowledge
- Crisis intervention
- Individual/group counseling
- Report writing
- Organizational skills
- Incident reporting procedures
- Organizational skills
- Incident reporting procedures
Certification
- CPR Certification
- Driver's License
- First Aid Certification
- AED Certification
Timeline
Pizza Delivery Driver
Papa Johns
03.2025 - Current
Senior Fraud Analyst
Fifth Third Bank
10.2023 - Current
BSOC Supervisor 3rd Shift
5/3 Bank
03.2022 - 10.2023
911 Operator
The City of Cincinnati
04.2021 - 11.2021
Public Safety Dispatcher
Ohio State University
01.2018 - 04.2021
Loss Prevention Officer
Ritz Carlton
03.2013 - 09.2017
Loss Prevention Officer
Marriott International, Inc
06.2012 - 03.2013
Post Captain
United Global Security Group
05.2010 - 03.2012
Security Officer
Madison Security Group
10.2009 - 06.2010
Security Officer
Delta Protective Services
03.2008 - 03.2009
High School Diploma -
Valley Forge High School