Jordan Feypel
Stevens Point
Summary
Energetic and personable, bringing solid understanding of flooring materials and customer service excellence. Knowledgeable about product specifications and sales techniques, ready to assist clients in making informed decisions. Dedicated to creating seamless buying experience and driving sales growth through personalized service.
Overview
8
8
years of professional experience
Work History
Flooring Sales Specialist
Lowes Home Improvment
Plover, WI
10.2023 - 12.2024
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Discussed pricing, additional charges, and payment plans during sales process.
- Assisted customers with selecting appropriate floor types and styles.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
Utility Locator
USIC Locating Services
Stevens Point, WI
03.2023 - 10.2023
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Provided training to new employees on proper techniques for utility locating practices.
- Improved efficiency with prompt response to locate requests from contractors and homeowners.
- Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Supported emergency response efforts by quickly locating damaged utilities for repair teams.
Carpenter
Warrior Construction LLC
Stevens Point, WI
03.2021 - 03.2023
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Planned and executed work with proper tools and materials to maximize productivity.
- Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
Pro Services Specialist
Lowes Home Improvment
Plover, WI
11.2016 - 03.2021
- Mentored junior staff members, fostering a supportive environment that encouraged continuous learning and skill development for all team members.
- Conducted thorough market research to identify new business opportunities and expand the company''s reach within the industry.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Negotiated contracts with clients, working collaboratively to establish mutually beneficial terms and conditions for both parties involved.
- Optimized project management processes to reduce turnaround time, resulting in increased client satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Cudahy High School
Cudahy, Wi06-2015
Skills
- In-store sales
- Client follow-up
- Cost estimation
- Customer service
Timeline
Flooring Sales Specialist
Lowes Home Improvment
10.2023 - 12.2024
Utility Locator
USIC Locating Services
03.2023 - 10.2023
Carpenter
Warrior Construction LLC
03.2021 - 03.2023
Pro Services Specialist
Lowes Home Improvment
11.2016 - 03.2021
High School Diploma -
Cudahy High School