Jordan Fleischmann
Lake Panasoffkee,FL
Summary
Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons. Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves and promoting sale items. Proficient in offering every customer upbeat and knowledgeable support.
Overview
10
10
years of professional experience
Work History
Food Runner/Hostess
Wolfgang Puck
10.2023 - 01.2024
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Ensured timely refilling of beverages and removal of used dishes, enhancing overall dining experience for guests.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Monitored dining room and bar areas for signs of overcrowding.
- Addressed customer complaints and inquiries to verify satisfaction.
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
- Monitored dining room inventory and replenished as necessary.
Customer Service Representative/Cashier
Circle K
07.2023 - 10.2023
- Managed timely and effective replacement of damaged or missing products.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Lifted up to 40 pounds at once
Inventory Specialist
RGIS
09.2017 - 06.2019
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
Fast Food Cashier
Mcdonalds
06.2014 - 07.2016
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer complaints independently or with aid of supervisor.
- Assisted counter staff in packing ready orders and distributing to customers.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Made change and issued receipts or tickets to customers for each transaction.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Provided beverage cups and condiments to increase customer convenience
Education
High School Diploma -
Alfred-Almond Junior-Senior High School
Almond, NY06.2016
Skills
- Quality Procedures
- Order Checking
- Providing Feedback
- Leadership
- Quick learner
- Multitasking
- Communication skills
- Service Minded
- Menu familiarity
- Table layout
- Time Management
- Meal delivery
- Strong teamwork
- Cash Handling
- Menu Memorization
- Strong Work Ethic
- Problem-Solving
Timeline
Food Runner/Hostess
Wolfgang Puck
10.2023 - 01.2024
Customer Service Representative/Cashier
Circle K
07.2023 - 10.2023
Inventory Specialist
RGIS
09.2017 - 06.2019
Fast Food Cashier
Mcdonalds
06.2014 - 07.2016
High School Diploma -
Alfred-Almond Junior-Senior High School