Jordan Fleming
Summary
Sales professional with an emphasis on customer facing interactions. Astute capabilities to understand the clients needs in order to identify a solution that fits them best. Provides a level of service before and after the sale that is unmatched. Team leader and great under pressure with an ability to achieve goals on time, on target and above company standards.
***Moving to DFW July 10th
Overview
9
9
years of professional experience
Work History
Sales, Marketing & Hospitality Director
Sugarloaf Wine Co.
2023.08 - Current
- Established sales goals
- Created employee sales & hospitality training
- Developed various guest experiences & events
- Utilized crm's, social media and wordpress to market events & experiences
- Networked with resorts, driving services & other wineries to build more referral partnerships
- Created successful inventory controls
- Established food programs
- Managed all reservation systems
- Wrote numerous SOP's
- Started a client data collection campaign
- Kept track of KPI's in order to generate more revenue
- Planned and executed multiple events under budget.
Fine Wine Specialist
Fantesca Estate & Winery
2022.12 - 2023.08
- 600,000 in annual sales
- Improved methods of conducting DTC business
- Created long lasting rapport with all clients
- Improved tasting format and tasting literature
- Created a team-oriented atmosphere to achieve our weekly goals
- Improved food service methods
- Networked with private drivers, concierge services and other businesses to build book of business
- Hosted private dinners, winery auctions, and high exposure events.
Wine Host
Clif Family Food, Wine & Farm
2021.05 - 2022.12
- Promoted business loyalty by fostering positive customer relationships
- Handled high-end wine tastings at the company's private estate
- Handled in depth food and wine pairings day-to-day
- Used POS systems to configure all shipping orders
- Executed food service
- Responsible for signing up a minimum of 30 new wine club members per month.
Director of Allocations
Carbon Luxury Wines
2019.03 - 2020.05
- Hosted high-end educational tastings for wealthy clients
- Represented over 12 brands of high-end wines from all over Napa and Sonoma
- Traveled to multiple estates to host one-of-a-kind tasting experiences
- Utilized strong wine knowledge and sales skills to help clients make large purchases
- Maintained client relations through wine allocations and other touchpoints.
Wine Educator/Host
Trinchero Napa Valley
2018.09 - 2019.03
- Worked in a fast-paced environment
- Handled food service
- Responsible for opening and closing duties each day
- Given opportunities to expand wine knowledge
- Picked to represent the companies only premium label out of 30+ labels
- Dealt with cash deposits and end of day inventory.
Sales, Service and Warehouse Manager
FFO Home
2015.05 - 2018.09
- Controlled a $4 million inventory
- Hired, trained and promoted employees
- Created a new company standard for service calls and execution for client repairs
- Built strong rapport with clients to identify their needs to create a solution
- Handled client finance applications in order to help them understand their buying power
- Created weekly sales strategy plans to achieve goals based on the company's standards
- Achieved $600,000 in individual sales in my first year on the sales floor.
Education
Bachelor of Science History/Business -
University of Central Arkansas
Conway, AR04.2015
Skills
- Interpersonal
- Perceptive
- Problem-solving
- Inventory management
- Client communication
- Proficient in CRM platforms
- Special Events
- Training
- POS systems
- Microsoft office
- Staff Management
- Business Development
Timeline
Sales, Marketing & Hospitality Director
Sugarloaf Wine Co.
2023.08 - Current
Fine Wine Specialist
Fantesca Estate & Winery
2022.12 - 2023.08
Wine Host
Clif Family Food, Wine & Farm
2021.05 - 2022.12
Director of Allocations
Carbon Luxury Wines
2019.03 - 2020.05
Wine Educator/Host
Trinchero Napa Valley
2018.09 - 2019.03
Sales, Service and Warehouse Manager
FFO Home
2015.05 - 2018.09
Bachelor of Science History/Business -
University of Central Arkansas
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