Jordan Fontaine

• Built strong rapport with clients by understanding needs and clearly explaining products.
• Determined problem areas and resolved issues related to profitability and business objective achievement.
• Helped resolve client problems quickly with superior customer service.
• Identified client needs, built relationships and overcame objections to drive sales.
• Analyzed and interpreted store trends to facilitate planning.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings

• Oversaw daily operations to ensure high levels of productivity.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed team of 6 employees, overseeing hiring, training, and professional growth of employees.
• Monitored company inventory to keep stock levels and databases updated.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Maximized performance by monitoring daily activities and mentoring team members.
• Recorded inventory sales into organization's weekly income report.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Proved successful working within tight deadlines and fast-paced atmosphere

Performed cold-calling and follow-ups with leads to secure new revenue.

• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Proactively managed client correspondence and recorded all tracking and communications.
• Monitored social media and online sources for industry trends.
• Received training from Pro-Active to represent brand, explain technical functions of current CRM's.
• Worked with sales managers/ owner to resolve problems, improve operations and provide exceptional customer service.

• Entered financial data into the company accounting database to be verified and reconciled
• Managed and responded to all correspondence and inquiries from customers and vendors
• Transitioned an average of 18+ leads into paying customers per Month
• Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
• Answered customers' questions regarding products, prices, and availability
• Maintained friendly and professional customer interactions at all times
• Recorded prospect contact information in Pro-max
• Set up new accounts and established customer credit