Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Fortin

Waterford

Summary

Dynamic Sr. Program Manager at Amazon.com, adept in project management and process improvement. Spearheaded initiatives that saved over $155 million, enhancing operational excellence through cross-functional collaboration. Proven ability to drive significant quality improvements and boost productivity, leveraging data analysis to inform strategic decisions.

Overview

10
10
years of professional experience

Work History

Sr. Program Manager – NA Last Mile Delivery Experience (LMDX)

Amazon.com, LLC
03.2021 - Current
  • Led North American Address Validation and Last Mile Exclusion programs to enhance targeting and execution.
  • Developed process to eliminate outdated Last Mile delivery exclusions, achieving 7.76 million packages worth $84.04 million since Q1 '24.
  • Established Remote Support Team Address Validation program, mitigating 5.26 million delivery defects and saving $71.49 million since Q1 '22.
  • Formulated SOP and workflow for NA Address Validation, boosting productivity by 307% and improving quality by 30.07%.
  • Collaborated with Tech, Marketing, and Legal teams to implement outreach initiatives, reducing reprocessing costs by $3.04 and address validation costs by $9.75 per defect.

Program Manager, OTR Quality – AMZL ACES

Amazon.com, LLC
Hartford
07.2020 - 03.2021
  • Developed and implemented process improvement mechanisms for Last Mile Delivery quality metrics across seven delivery stations in two sub-regions of Connecticut.
  • Led four of seven stations to achieve Top 20% network performance in high visibility KPIs through targeted coaching and training sessions.
  • Designed systems and metrics to support Six Sigma and Lean practices, enhancing operational excellence.
  • Conducted metric deep-dive tutorials and root cause analysis sessions to promote continuous improvement.

Area Manager, Operations

Amazon.com, LLC
Bristol
06.2018 - 07.2020
  • Managed overnight sortation operations, processing 28,000 to 35,000 units nightly and over 40,000 during peak periods.
  • Oversaw training and development of 110+ direct reports, enhancing productivity, quality, and cost effectiveness.
  • Implemented initiatives that increased team engagement and improved workplace culture.
  • Achieved a 4.5 overall Connections rating, surpassing the 4.1 network average.
  • Launched three new shift cohorts in February 2019 to enhance operational efficiency.
  • Drove average pick times down by 40% from 25 minutes to 15 minutes within 60 days post-launch.
  • Facilitated continuous improvement strategies to optimize throughput per hour (TPH).
  • Focused on performance metrics to ensure sustained operational excellence.

Merchandising Supervisor

The Coca-Cola Company
Hartford
06.2017 - 06.2018
  • Maintained merchandising standards across 175 stores in Greater Hartford area.
  • Oversaw hiring, training, evaluation, and development of 62 direct reports, increasing to over 75 during peak months.
  • Evaluated and established logistical routes for team members based on customer demand using Sales Force application.
  • Cultivated relationships with external customers, contributing to volume growth from 1.25MM to 1.32MM cases YoY.

Financial Center Operations Manager

Bank of America
Cheshire
07.2015 - 05.2017
  • Oversaw bank activities to ensure transaction accuracy and regulatory compliance.
  • Identified cross-sell opportunities, resulting in 6.5% increase in client acquisition.
  • Trained team of 6 associates, boosting BCR from 2.1% to 6.3%.
  • Increased credit card sales by 33% year-over-year through effective training strategies.

Education

Masters of Science - Sport Management

Southern New Hampshire University
Manchester, NH
11.2017

Bachelor of Science - Business Management, Bachelor of Arts – Economics

Westfield State University
Westfield, MA
05.2014

Skills

  • Project management
  • Process improvement
  • Data analysis and financial analysis
  • Operational excellence
  • Cross-functional collaboration

Timeline

Sr. Program Manager – NA Last Mile Delivery Experience (LMDX)

Amazon.com, LLC
03.2021 - Current

Program Manager, OTR Quality – AMZL ACES

Amazon.com, LLC
07.2020 - 03.2021

Area Manager, Operations

Amazon.com, LLC
06.2018 - 07.2020

Merchandising Supervisor

The Coca-Cola Company
06.2017 - 06.2018

Financial Center Operations Manager

Bank of America
07.2015 - 05.2017

Masters of Science - Sport Management

Southern New Hampshire University

Bachelor of Science - Business Management, Bachelor of Arts – Economics

Westfield State University

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Jordan Fortin