Jordan Franke

Training sales apprentices on the proper way to engage in our experience strategy

Adding items to inventory and contacting our customers in a timely manner

Tracking sales and demand numbers to see where coaching is needed to improve on our business strategy

Working in the sales side of the business to reach our expected outcomes

Training crew chief and service coordinator levels on the proper flow of tasks

Creating a service plan and ensuring the correct people are in the right place

Coaching a work cell of 5-10 employees and creating a fast paced environment to keep our bay times and wait times below regional average

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Made sure productive supplies and maintenance supplies were always in stock

Trained new hire employees to becoming service technicians

Installed new equipment and explained routine maintenance protocols to customers.

Explained diagnostic findings to customers and outlined repair or service options.

Attended morning meetings to help develop a service plan

Led a work cell of 2-4 technicians

Learned the proper way to assist our customers with their needs.

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.