Jordan Frasier
Terrell,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my problem-solving skills and customer engagement expertise at Signature Towing and H&R Block. Skilled in office management and incident reporting, I boosted productivity and supported business growth through strategic marketing and process improvements, demonstrating a proven track record of results. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Wrecker Operator
Signature Towing
Plano, TX
07.2024 - Current
- Demonstrated exceptional problem-solving abilities during complex recovery operations, resulting in minimal delays and increased customer satisfaction.
- Supported business growth by actively participating in marketing efforts, such as attending industry trade shows and networking events.
- Optimized route planning to minimize travel distance between jobs, increasing the number of calls attended per shift.
- Increased productivity through effective time management and prioritization of tasks during high-pressure situations.
- Assisted in training new wrecker operators, sharing knowledge and expertise to improve team efficiency.
- Enhanced customer satisfaction by providing professional and timely service during vehicle recovery operations.
Wrecker Operator
Todd's Towing
Royse City, TX
01.2024 - 07.2024
- Supported business growth by actively participating in marketing efforts, such as attending industry trade shows and networking events.
- Optimized route planning to minimize travel distance between jobs, increasing the number of calls attended per shift.
- Increased productivity through effective time management and prioritization of tasks during high-pressure situations.
- Proactively identified opportunities for process improvements within the wrecker operation department, leading to increased operational efficiency overall.
- Managed challenging roadside conditions effectively, minimizing downtime caused by adverse weather or traffic incidents.
Office Manager
H&r Block
Royse City, TX
09.2019 - 04.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
High School Diploma -
Terrell High School
Terrell, TX06.2015
Skills
- Incident Reporting
- Complaint Handling
- Customer Engagement
- Client Engagement
- Appointment Coordination
- Payment management
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Document Management
Timeline
Wrecker Operator
Signature Towing
07.2024 - Current
Wrecker Operator
Todd's Towing
01.2024 - 07.2024
Office Manager
H&r Block
09.2019 - 04.2021
High School Diploma -
Terrell High School