Jordan Frye
West Hempstead,NY
Summary
Detail-oriented professional with a solid background in consumer-directed home care, providing essential daily support and maintaining privacy and care records. Proficient in data collection and entry, with a strong commitment to enhancing patient autonomy and quality of life. Prepared for roles in remote customer support or technical assistance.
Overview
1
1
Language
14
14
years of professional experience
Work History
Consumer Directed Personal Assistant
Public Partnerships LLC (PPL)
01.2023 - Current
- Delivered daily in-home support to enhance communication, mobility, and quality of life for stroke recovery.
- Coordinated appointments and managed household tasks to ensure a well-organized environment.
- Facilitated mobility and supported activities of daily living to promote independence.
- Maintained care records and timesheets, ensuring compliance with Medicaid program requirements.
- Supported individual autonomy, safety, and privacy through consumer-directed care practices.
Census Enumerator
United States Census Bureau
Freeport, NY
06.2020 - 09.2020
- Conducted door-to-door surveys to gather accurate household and individual data, ensuring reliable census information.
- Interpreted survey questions and interviewed respondents to identify barriers to accurate responses while safeguarding confidentiality.
- Reviewed supporting documents for verifying respondent identity and ensuring data accuracy, enhancing overall survey integrity.
Retail Associate
Amazon Books
New York, NY
10.2018 - 01.2019
- Demonstrated Amazon Alexa devices and Kindle products, answered inquiries, and directed customers to suitable options.
- Assisted customers in locating books using scanning technology and delivered personalized service in fast-paced retail environment.
- Facilitated POS operations, organized inventory, conducted barcode scanning, retrieved products, and processed returns.
Residence Life Administrative Assistant
Long Island University
Greenvale, NY
09.2012 - 06.2013
- Guided students and parents through housing options, room configurations, and meal plan packages to facilitate informed decision-making.
- Addressed residence life issues, managed front-office operations, including call screening, appointment scheduling, and record filing, to ensure smooth administrative processes.
- Managed schedules for faculty and staff to ensure efficient time allocation.
- Coordinated meetings and events, facilitating communication between departments.
- Maintained records and files, ensuring organization and accessibility of documents.
Education
High School Diploma -
St. Mary's High School
Manhasset, NY01-2012
Bachelor of Science coursework - Computer Science
Long Island University
Greenvale, NYSkills
- Customer & Administrative: Customer support, back-office operations, discrepancy resolution
- Methods: Care Coordination Strategies, risk assessment, customer service, cross-cultural sensitivity, unbiased interviewing
- Care coordination
- Data & Documentation: data collection, data entry, data verification, interviewing, recordkeeping, filing, confidentiality, survey interpretation
- Technology: Microsoft Word, PowerPoint, PC/Mac, Care Record Management, Assistive Technology Support, Patient Communication Tools, Data Analysis Techniques, POS systems
- Home Health Technology; Health IT Support; network configuration; command line; file sharing; cloud computing; Data Security Practices; Health Data Tools; Mobile Health Applications; Patient Engagement Tools; HTML; CSS; Healthcare Software Solutions; technical troubleshooting; research and technical documentation
- Remote-Ready: written communication, organization, independent work, teamwork, deadline management, problem solving
- Languages: English (first language); Spanish (beginner, A1)
Personal Information
Nationality: U.S. Citizen
Languages
Spanish
Limited
Timeline
Consumer Directed Personal Assistant
Public Partnerships LLC (PPL)
01.2023 - Current
Census Enumerator
United States Census Bureau
06.2020 - 09.2020
Retail Associate
Amazon Books
10.2018 - 01.2019
Residence Life Administrative Assistant
Long Island University
09.2012 - 06.2013
High School Diploma -
St. Mary's High School
Bachelor of Science coursework - Computer Science
Long Island University