Jordan Furtado
Tampa
Summary
Dedicated professional with a solid background in customer service and healthcare sectors. Expertise in building rapport and handling situations with a high degree of professionalism. Effective communicator with leadership capabilities in both team and customer-focused settings. Aims to provide safe and memorable experiences for all individuals served.
Overview
7
7
years of professional experience
Work History
Leasing Agent - Property Management
MAA -Mid America Apartments
Tampa
03.2023 - Current
- Collaborated with prospects to identify suitable rental properties.
- Conducted property tours while adhering to regulations and company policies.
- Communicated pricing options and terms to clients effectively.
- Negotiated lease agreements and renewals to achieve favorable outcomes.
- Assisted current tenants in resolving lease or apartment-related issues.
Relief Coordinator Attractions
Walt Disney World
Bay Lake
01.2022 - 03.2023
- Maintained daily operations of attraction while overseeing and supporting all cast members.
- Organized daily operations to ensure smooth functioning of attractions and services.
- Managed escalated situations involving upset guests and health concerns effectively.
Trainer Attractions
Walt Disney World
Bay Lake
01.2022 - 03.2023
- Train new hires or returning cast on the attraction standards and policies.
- Preparing new cast to operate the attraction safely while making certain they feel comfortable with the tasks that are necessary to be performed.
Patient Care Services- safety screener
Kent Hospital
Warwick
11.2020 - 01.2022
- Coordinated with healthcare staff to ensure smooth patient flow and timely assessments.
- Conducted patient screenings to determine medical needs and service eligibility.
- Maintained compliance with health regulations and hospital policies during screenings.
Intern
May Institute
Randolph
01.2019 - 05.2019
- Worked closely with students with developmental disabilities in the classroom and assisted teacher assistants with day to day activities with a student such as teaching or self-care chores with the students.
- Assisted and cared for students of all ages with developmental disabilities.
- Conducted AVB teaching sessions, encouraging the student to communicate and reinforcing them when they do.
Education
Bachelor of Science Degree - Community Health and Wellness, Psychology
Curry College
Milton, MA05.2020
Skills
- Time management
- Team leadership
- Market research
- Problem solving
- Collaboration
- Customer service
- Effective communication
Timeline
Leasing Agent - Property Management
MAA -Mid America Apartments
03.2023 - Current
Relief Coordinator Attractions
Walt Disney World
01.2022 - 03.2023
Trainer Attractions
Walt Disney World
01.2022 - 03.2023
Patient Care Services- safety screener
Kent Hospital
11.2020 - 01.2022
Intern
May Institute
01.2019 - 05.2019
Bachelor of Science Degree - Community Health and Wellness, Psychology
Curry College