Jordan Furtado
Birmingham,AL
Summary
Dedicated professional with a strong background in executive leadership, customer service, and healthcare. Proven ability to build rapport and navigate complex situations with exceptional professionalism. Strong communication skills enhance collaboration and foster positive relationships. Committed to delivering safe and memorable experiences for all individuals served, ensuring satisfaction and trust in every interaction.
Overview
5
5
years of professional experience
Work History
Executive & Programming Assistant
Mid-Size Bank Coalition of America
10.2025 - Current
- Coordinate and execute virtual and in-person industry events, including leadership roundtables, community calls, and advisory sessions
- Manage complex scheduling needs for President & CEO, including high volume calendar coordination, membership appointment and technology requirements
- Oversee email management by organizing communications, drafting responses and prioritizing action items to reduce Present & CEO's workload.
- Develop post-event materials including key takeaways and structured survey questions to capture insights
- Oversee Zoom and Teams logistics including breakout rooms, recordings, and participant management
Leasing Agent - Property Management
MAA -Mid America Apartments
Tampa, FL
03.2023 - 10.2025
- Collaborate with prospects to identify suitable rental properties
- Conduct property tours while adhering to regulations and company policies
- Communicate pricing options and terms to clients effectively
- Negotiated lease agreements and renewals to achieve favorable outcomes
- Assisted current tenants in resolving lease or apartment-related issues
Relief Coordinator Attractions
Walt Disney World
Bay Lake, FL
01.2022 - 03.2023
- Maintained daily operations and coordinated schedules of attraction while overseeing and supporting all cast members
- Organized daily operations to ensure smooth functioning of attractions and services
- Managed escalated situations involving upset guests and health concerns effectively
- Train new hires or returning cast on the attraction standards and policies
- Preparing new cast to operate the attraction safely while making certain they feel comfortable with the tasks that are necessary to be performed
Patient Care Services- safety screener
Kent Hospital
Warwick, RI
11.2020 - 01.2022
- Coordinated with healthcare staff to ensure smooth patient flow and timely assessments
- Conducted patient screenings to determine medical needs and service eligibility
- Maintained compliance with health regulations and hospital policies during screenings
Education
Bachelor of Science Degree - Community Health and Wellness, Psychology
Curry College
Milton, MA05.2020
Skills
- Time management
- Team leadership
- Market research
- Problem solving
- Collaboration
- Customer service
- Effective communication
Timeline
Executive & Programming Assistant
Mid-Size Bank Coalition of America
10.2025 - Current
Leasing Agent - Property Management
MAA -Mid America Apartments
03.2023 - 10.2025
Relief Coordinator Attractions
Walt Disney World
01.2022 - 03.2023
Patient Care Services- safety screener
Kent Hospital
11.2020 - 01.2022
Bachelor of Science Degree - Community Health and Wellness, Psychology
Curry College