Jordan Garcia
Store Manager / Licensed Personal Lines Insurance Agent
Ventura,CA
Summary
Results-driven manager and financial services professional with over 9 years of management experience and a strong track record of driving revenue growth, improving operational performance, and building high-preforming teams. Skilled in client relationship management, sales strategy, and business development, with a data-driven approach to performance optimization and customer engagement.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Michael Kors
Camarillo, California
11.2023 - Current
- Drive sales performance as sales-focused leader, coaching team on key KPIs including conversion, average transaction value, email capture, and overall revenue growth.
- Lead training and development initiatives to enhance associate performance,product knowledge, and client engagement strategies.
- Selected to pilot and lead regional conference calls for Southern California during rollout of Clientelling application across outlet locations
- Plan and execute bi-weekly "Sip & Shop" events in partnership with local organizations to increase foot traffic, client engagement, and sales.
- Support high volume retail operations generating up to $8.0M in sales annually, ensuring alignment with brand standards and sales objectives.
Licensed Personal Lines Insurance Agent
Automobile Club Of Southern California (AAA)
Camarillo, California
07.2021 - 11.2023
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Conducted annual reviews of existing policies to update information.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension while also maintaining 30 outbound calls and 3 new quotes per day.
Store Manager
Sunglass Hut
Thousand Oaks/Denver, CA/CO
07.2017 - 11.2020
- Turned store performance from a $5,000 loss to over $100,000 within 3 months through targeted sales coaching and team development.
- Lead high-volume retail operations generating up to 1.2M annually in revenue.
- Drove sales growth by optimizing conversion rates, average transaction value, and team performance metrics.
- Recruited, trained, and developed top-performing sales teams, improving retention and productivity.
- Managed scheduling, merchandising, and daily operations to align with sales forecasts and business goals.
- Delivered premium customer experience while reinforcing brand positioning as a luxury authority.
Store Manager
Journey's
06.2015 - 07.2017
- Maintaining selling statistics that are double company standards in multiples %, hose ratio, and accessory %
- Repeat success in turning downward trends of traffic into positive sales growth by focusing on swing and business metrics.
- Rotate merchandise and displays to feature new products and promotions.
- Create work schedules according to sales volume and number of employees.
- Engage and interact with customers to create positive shopping experiences and drive revenue growth.
- Generate repeat business by delivering exceptional customer service and positive engagement.
- Minimizing on-site cash with frequent deposits and high accuracy in predicting operations.
- Identifying, hiring and training highly-qualified staff by teaching best practices, procedures and sales strategies.
Additional Information
- Obtained "Residence Personal Lines Broker" California license for selling automobile, homeowners, watercraft, collector car, umbrella, and earthquake insurance.
Timeline
Assistant Store Manager
Michael Kors
11.2023 - Current
Licensed Personal Lines Insurance Agent
Automobile Club Of Southern California (AAA)
07.2021 - 11.2023
Store Manager
Sunglass Hut
07.2017 - 11.2020
Store Manager
Journey's
06.2015 - 07.2017