Jordan Garlick
Optical Manager
AUSTIN,TX
Summary
Seasoned Optician offering over 4 years of experience and unparalleled dedication to client satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with clients, meeting unique needs and managing dynamic requirements in busy office settings. Dedicated opticain professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Managing Optician
Westlake Hills Vision Center
Austin, Texas
06.2019 - 11.2021
- Managed both front and back of the office operations crucial for the business.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Engaged with customers to effectively build rapport and lasting relationships.
SALES ASSOCIATESALES, ASSOCIATE
ASSOCIATESALES ASSOCIATESALES
AUSTIN, TX
04.2018 - 05.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
Education
High School Diploma -
08.2012 - 05.2016
Skills
Retail Sales
Sales trends
Relationship building
Professional demeanor
Social perceptiveness
Accomplishments
- Exceeded monthly quota 8 times.
- Sales - Increased sales by 25% over a two year period
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock
- Business Development: - Developed strong relationships with key Brand Reps which resulted in 15% increase in referrals over a one year period.
Exceeded sales goals
I was able to single handily surpass each monthly sales goal in the first couple of weeks in the month.
Timeline
Managing Optician - Westlake Hills Vision Center
06.2019 - 11.2021
SALES ASSOCIATESALES, ASSOCIATE - ASSOCIATESALES ASSOCIATESALES
04.2018 - 05.2019
North Fort Myers High School - High School Diploma,
08.2012 - 05.2016