Jordan Gentry
Murfreesboro,Tennessee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Beertender
Jack Browns
01.2023 - Current
- Provide knowledgeable service and education on craft beers
- Promote the brand through social media presence and engagement
- Utilizing POS systems for order entry accuracy and efficient payment processing.
Bar Manager
A Loft
01.2021 - 01.2023
- Directed daily bar operations including scheduling and vendor relations
- Trained and supervised bar staff to improve efficiency and guest satisfaction
- Organized and marketed special events to drive revenue
- Ensured compliance with alcohol laws and safety protocols
- Manage inventory levels, order supplies, and track usage to control cost
- Maintain compliance with liquor laws, health, and safety regulations
- Build relationships with vendors, negotiate pricing, and source quality products
- Develop and enforce policies for cash handling, ID verification, and responsible service
Bartender
Village Brew House
01.2016 - 01.2021
- Delivered service in a high-volume restaurant generating $6,000+ daily
- Maintained rotating beer menu knowledge and cocktail preparation
- Adhered to state regulations regarding serving alcohol responsibly.
Bartender
Laishley Crab House
01.2014 - 01.2016
- Specialized in craft cocktails, beer, and wine sales
- Upsold premium selections to maximize revenue
- Developed good working relationships with fellow employees through effective communication.
Bartender/Server
City Fire
01.2012 - 01.2014
- Promoted daily food and drink specials
- Provided consistent, high-quality guest service
- Participated in weekly team meetings to discuss goals and objectives set by management.
Server
Leroy’s Southern Kitchen and Grill
01.2009 - 01.2012
- Supported the successful launch of a new restaurant
- Expanded knowledge of whiskey, bourbon, and cocktail pairings
- Assisted in training new servers.
Front Desk Associate
Choice Hotel Brands
01.2008 - 01.2012
- Managed reservations, check-ins/outs, and payment processing
- Coordinated with housekeeping and maintenance for guest readiness
- Resolved guest concerns promptly to maintain high satisfaction scores
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Answered phones, booked reservations, and responded to inquiries from customers.
Education
Some College (No Degree) - Business Administration
Keiser University
01.2022 -
Skills
- Microsoft Office
- POS systems
- Customer service
- Public relations
- Word
- Upselling
- Guest retention
- Quick learner
- Adaptable
- Efficient in multitasking
- Team player
- Problem-solving
- Decision-making
Certifications
- Cicerone Level 1
- TABC
- Servsafe Food Handlers
- Servsafe Alcohol Handlers Permit
Timeline
Beertender
Jack Browns
01.2023 - Current
Some College (No Degree) - Business Administration
Keiser University
01.2022 -
Bar Manager
A Loft
01.2021 - 01.2023
Bartender
Village Brew House
01.2016 - 01.2021
Bartender
Laishley Crab House
01.2014 - 01.2016
Bartender/Server
City Fire
01.2012 - 01.2014
Server
Leroy’s Southern Kitchen and Grill
01.2009 - 01.2012
Front Desk Associate
Choice Hotel Brands
01.2008 - 01.2012