Jordan Gilder
Marlboro,NJ
Summary
Motivated and customer-focused IT professional. Proficiency includes end-to-end project management and implementation, software upgrades and application troubleshooting, managing project teams, business analysis and process re-engineering. Possess solid leadership experience; excellent oral/written communication and presentation skills; outstanding problem-solving abilities; in-depth understanding of current and emerging technologies and their business applications. Ability to identify cutting edge tools and implement them to improve processes.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Senior IT Project Manager
PATTERSON BELKNAP WEBB & TYLER
01.2022 - Current
- Managed end-to-end implementation throughout the entire project life cycle (SLDC) from project initiation and requirements gathering, planning, execution, control, and closing of various projects
- Provided project management and business analysis to multiple departments
- Worked with customers to analyze and define user, business, and systems requirements
- Created technical documentation, policies, procedures, and trained users on the use of applications.
Manager of Business Systems
WEIL, GOTSHAL & MANGES LLP
04.2006 - 12.2021
- Managed end-to-end implementation throughout the entire project life cycle of various projects
- Provided daily support, administration, and troubleshooting for applications belonging to multiple departments
- Worked with customers to analyze and define user, business, and systems requirements
- Maintained and updated all Business Systems supported applications
- Created technical documentation, policies, procedures, and trained users on the use of applications
- Worked with developers to scope and build out enhancements and customizations.
Production Support Manager
MORGAN STANLEY
07.2004 - 04.2006
- Managed relationship with IBM for outsourced help desk services
- Managed end-to-end implementation for various IT projects
- Managed outsourced team of desktop support technicians
- Managed day to day hardware and software application support for all campus and branch users
- Created and implemented disaster recovery plan
- Prepared trend reports and metric analysis
- Suggested improvements to current tools and software used for customer support.
Technical Specialist III
SHEARMAN & STERLING LLP
05.2001 - 07.2004
- Managed various IT firm-wide software and hardware projects
- Participated in project planning meetings
- Worked with customers to analyze and define user, business, and systems requirements
- Performed technical training for customers and end users
- Managed global Blackberry deployment
- Tracked and maintained project budget
- Created project processes and procedure documentation
- Coordinated and managed relocation projects
- Coordinated with global team members
- Developed and streamlined workflow process
- Developed and implemented a desktop security lockdown policy
- Coordinated, tested, and maintained the firm's standard desktop images
- Researched, evaluated, and recommended new help desk management software and tools.
Business Analyst II
BELL ATLANTIC NETWORK INTEGRATION INC.
07.1998 - 04.2001
- Recommended and implemented desktop standards policies and procedures
- Designed streamlined workflow system
- Managed third-party vendors
- Managed asset and inventory tracking system
- Led Year 2000 testing effort
- Communicated with management on a weekly basis.
Business Analyst
TELECOM SERVICES LIMITED/BRITE
10.1997 - 06.1998
- Reviewed RFPs for technological advances and business streamlining
- Created RFP evaluation and recommendation statements
- Performed physical inventory of desktop workstations
- Performed data comparison and analysis
- Resulted in annual savings on service and maintenance contracts.
Education
Bachelor of Arts -
BROOKLYN COLLEGE OF CUNY
06.1997
Skills
- Root Cause Analysis
- Client Relations
- Productivity Improvement
- Vendor Sourcing
- Project Management
- Technical Support
- Systems Implementation
- Project Planning
- Project Tracking
- Contract Management
- Strategic Planning
- Data Analysis
- Staff Management
- Staff Training and Mentoring
- Budgeting and Forecasting
- Processes and Procedures
- Client Rapport
- Quality Assurance and Control
- Microsoft Office Suite Expert
- Performance Improvements
- Business Process Re-Engineering
- Project Development and Lifecycle
- Stakeholder Communications
- Performance Evaluations
- Project Scope
Certification
- Microsoft Certified Technology Specialist (SQL Server 2005 - Exam #70-431)
- ITIL Foundations V.3 Certificate
- ITIL Foundations 2011 Certificate
Education Courses
- Hands-On Crystal Reports
- Building SharePoint Server 2010 Enterprise Solutions: Hands-On
- Developing SQL Queries for SQL Server: Hands-On
- Project Management: Skills for Success
Applications
- Microsoft Office Suite including Office 365
- Adobe Acrobat
- Smartsheets
- Microsoft Project
- Daily Feeds for HR Data and Finance Data
- Microsoft Visio
- IntApp Integration Builder
- IntApp Conflicts
- IntApp New Business Intake
- LegalKey
- IManage
- Foxit PDF
- Zoom
- Zoom Phones
- Litera
- ViGlobal
- Workday
- UltiPro
- Rendezvous
- Elite 3E
- Chrome River
- PaperCut
- Banking Interfaces
- Thin Client
- VDI
References
References available upon request.
Timeline
Senior IT Project Manager
PATTERSON BELKNAP WEBB & TYLER
01.2022 - Current
Manager of Business Systems
WEIL, GOTSHAL & MANGES LLP
04.2006 - 12.2021
Production Support Manager
MORGAN STANLEY
07.2004 - 04.2006
Technical Specialist III
SHEARMAN & STERLING LLP
05.2001 - 07.2004
Business Analyst II
BELL ATLANTIC NETWORK INTEGRATION INC.
07.1998 - 04.2001
Business Analyst
TELECOM SERVICES LIMITED/BRITE
10.1997 - 06.1998
Bachelor of Arts -
BROOKLYN COLLEGE OF CUNY
- Microsoft Certified Technology Specialist (SQL Server 2005 - Exam #70-431)
- ITIL Foundations V.3 Certificate
- ITIL Foundations 2011 Certificate
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