Jordan Glass
Little Rock,AR
Summary
Hardworking individual with 13 years of military service with 5 of those years contributing to the field of Human Resources within the Department of Defense. I have also developed skills within the realm of supply and logistics chains. Works quickly and accurately using guidelines, procedures, and legal parameters. Punctual, driven, excellent communication, good judgement, and productivity.
Overview
13
13
years of professional experience
Work History
Human Resource Specialist
U.S. Army Reserve Command - 377th Theater Sustainment Command (90th Sustainment Brigade, 4th ESC)
01.2024 - Current
- Develop standards for monitoring and assessing the efficiency and effectiveness of programs, while ensuring adherence to regulatory guidance.
- Responsible for coordinating military personnel management functions for an Army Reserve Brigade and subordinate units geographically dispersed across one or more states when guidance is received from higher headquarters.
- Develop innovative variations of current approaches to address intricate situations effectively.
- Provide guidance and advice on the management of military personnel to subordinate units within the organization.
- Provide training and guidance briefings on the current policies and procedures for the staff within the headquarters and subordinate units.
- Conduct Personnel Status Report (PERSTAT) daily for the brigade and ensure the remaining organization is properly accounted for.
- Conduct and perform a technical review and quality check for personnel actions before allowing them to go through final approval.
- Monitor personnel strength for recruitment and retention for the brigade and the geographical units within.
- Maintain oversight and readiness of 3 battalions.
- Ensure that all civilian employees at the brigade properly annotate their biweekly timecards and concur before the end of the pay period.
- Conduct a proper review of the Command Unit Status Report (CUSR) for personnel on a monthly basis to ensure proper readiness.
- Coordinate and build training packets for Soldiers to attend the Unit Prevention Leader Course through the Sustainment Command (Expeditionary).
- Process Personnel Action Requests (PARS) within multiple categories (i.e. unit reassignments, reclassifications, separations (involuntary), discharge/separations (voluntary), awards, promotions, status changes, retirements, and much more)
- Conduct congressional inquiries and investigations.
- Monitor the Inactive Duty Training (IDT) Program for travel reimbursement for all Soldiers who utilize the program that qualify due to living 50 miles or more outside of the unit range.
- Administer access request for subordinate unit by being the liaison between the units and the Sustainment Command if it cannot be granted at my level.
- Ensure the brigade's readiness for the Organizational Inspection Program (OIP) for staff inspections.
Staff Administrative Specialist
U.S. Army Reserve Command - 377th Theater Sustainment Command (90th Sustainment Brigade, 4th ESC)
01.2023 - 01.2024
- Responsible for maintenance of personnel records, processing of personnel actions, personnel management, military correspondence, maintenance of files, records disposition, and similar personnel and administrative matters.
- Performs adjutant functions such as publication and forms management, records administration including correspondence management, request for orders, awards administration, files management, reproduction services, reference library, strength maintenance coordination, mobilization preparedness, and reviewing the wide range of action documents submitted by subordinate support units.
- Maintain automated systems access to ensure that I have the tools necessary to complete your assigned duties.
- Ensure that I am familiar with policies for staff within the headquarters and subordinate elements. Complete the appropriate civilian education system (CES) for my grade using the appropriate automated system to formalize your request.
- Assists the staff and subordinate units in formulating estimates, plans, orders, and reports.
- Resolves problems of average difficulty presented by the subordinate units pertaining to personnel management.
- Conducts periodic and special staff visits to subordinate units to ensure compliance with administrative regulations, procedures and ensure effective mission accomplishments.
- Provides technical guidance on administrative activities and to personnel engaged in these activities in the organization.
- Maintains liaison with higher headquarters regarding administrative matters to assure compliance with directives. Safeguards and protects PII of Soldiers.
- Advice and guidance are complete, timely, and consistent with appropriate guidelines 80% of the time. Routinely responds to each customer request with the most accurate and complete information available. If information cannot be provided immediately, answers are usually provided within 48-72hrs.
- Advice is based on good knowledge and proper application of Army Regulations.
- Provides quality assurance checks to work produced by S1 section. Readily available through phone and email for assistance on any questions, comments, or concerns. 93% of calls have led to successful resolution in customer service manners.
Senior Supply NCO
U.S. Army Reserve - 1 Theater Sustainment Command - 143rd Sustainment Command (Expeditionary)
12.2022 - 09.2023
- Provided and maintained support for 72 units within the Operational Command Post (OCP) with essential operational procurement of equipment for critical maintenance requirements.
- Assisted with planning, management, and integration in the logistic sustainment operations throughout the area of responsibility (AOR) within Kuwait, Jordan, Egypt, Saudi Arabia, and Iraq.
- Prepares analytical reports to improve existing programs.
- Prepared and briefed weekly consolidated reports of mission capable equipment to the command staff of the 1st Theater Sustainment Command (TSC) from findings and further research of the Equipment Status Report (ESR).
- Developed and implemented a more effective and efficient ZPARK procedure to better assess the expenditure of funds for equipment.
- Serves as the 1TSC GPC Coordinator to procure mission essential items that were not available or would not be delivered in a timely manner through the Global Combat Supply System (GCSS-Army).
- Liaison between 408th Contract Specialist Brigade (CSB) and supported units under the 1TSC for GPC application set up. Assisted requestors with building packets and coordinating GPC payments through G8 after final approval.
- Develops and implements recommendations aimed at improving the efficiency of systems, procedures, and programs by enhancing the effectiveness of timelines for logistical movements and sustainment.
- Conduct market research for procurement in accordance with Federal Acquisition Regulation (FAR) with Google, SAM, SBA, SPS Web, GSA, and Abilityone.
- Responsible for a contracted fleet of 122 Non-tactical Vehicles (NTV's) with a projected net worth of over 1 million dollars.
- Responsible for paying invoices on a biweekly basis through Wide Area Workflow (WAWF) within the Procurement Integrated Enterprise Environment (PIEE) system.
- Conduct contract administration by modifying actions for services, supplies, and NTV's. Modifications are processed to reflect contractual provisions and analysis of proposed change in the contract in accordance with policies and procedures governing contact modifications.
- Review pre-award and post award financial analysis in ensuring that contractors are creditworthy and provide reliable financial information.
Special Troops Battalion Personnel Management NCO
U.S. Army Reserves (90th Sustainment Brigade) - Active Duty Operational Support
10.2020 - 09.2021
- Responsible for making contact with new transfer Soldiers coming into the unit as well as Pre-Basic/Initial Entry Training Soldiers to issue out Welcome Letters, which give incoming Soldiers and introduction into the unit, as well as make the Service Member aware of what section they are assigned to and their First Line Leader.
- Process administrative tasks within the battalion level to include personnel maintenance of records and files, personnel actions, and records disposition.
- Performs daily adjutant functions that include the publication and management of forms, personnel records, and document reviews.
- Provides correspondence management between service members, Headquarter and Headquarters Company (HHC), Battalion, and the Brigade.
- Maintained 96 in tracking medical readiness.
- Advise the Commander of pertinent information regarding subordinates of administrative matters.
- Keeping track of G1 Metrics for the 90th CS BDE HQ Sustainment.
- Remains cognizant of new policies, regulations, procedures, and guidance from higher headquarters in order to provide technical and administrative training for personnel actions within the command.
- Assist with Officer Record Brief, Army Record Brief, and Soldier Record Brief updates and certifying them once complete.
- Responsible for properly coding Soldiers in RLAS as well as initiating and removing flags.
- Responsible for conducting Personnel Record Reviews, updating Records of Emergency Data, and assisting with Birth Month Audits and the implementation of developing action for changes, as well as ensuring the appropriate change is in effect.
- Providing advice and assistance to supervisors as well as process incentives/awards.
- Directing the Records Administration Program to ensure the proper retention and disposition of files.
- Assists with financial management by submitting Transmittal Letters to the U.S. Army USARC Headquarters for pay.
- Primary Unit Prevention Leader - Responsible for conducting urinalysis and educational material for the 90th Sustainment Brigade as well as any down trace units, should the circumstances dictate.
- Additional Duty: Equal Opportunity Leader (EOL)
- Obtained Certification: FEB 2021
- Battalion Equal Opportunity Leader. Responsible for being the subject matter expert for the Commander's Equal Opportunity Program.
- Responsible for assisting in the implementation of the EO Programs.
- Receive and process non-Formal complaints.
- Disseminate EO Policies and guidance.
- Assists the Equal Opportunity Advisor (EOA) in gathering critical detailed information in each case to decipher if it can be filed as a formal on non-formal complaint.
- Provide training for the Brigade and Battalions on the EO policies, guidelines, and points of contact.
- Enforce a comprehensive effort to maximize human potential and to ensure fair treatment for all persons based solely on merit, fitness, and capability in support of readiness under the five categories of race, color, religion, sex, and national origin.
Police Officer
U.S. Department of Veterans Affairs
06.2021 - 08.2021
- Enforce the Federal law, regulations, VA policy, and operational guidance on all properties, owned, leased, or licensed to the VA.
- Detect and intervene in criminal activity.
- Respond to calls for police assistance, and/or suspicious circumstances.
- Intake, assess, and investigate incidents to take steps in order to mitigate further risks and resolve situations that may involve highly sensitive and sensitive and difficult allegations.
- Intervenes, when necessary, to deescalate situations, and also when to determine when and how much force may be applied in a given circumstance.
- Advise individuals of their Miranda, Weingarten, and/or Garrity rights.
- Expertise in analyzing police reports to determine what additional information and investigative work is needed for other officers as well as myself, including follow-up purposes.
- Conduct probable cause vehicle searches for illegal narcotics and/ or weapons.
- Training and experience in noting, marking, and photographing the location of objects, such as footprints, tire tracks observed, bullets, or blood stains as well as the measurements of a crime scene for further investigation.
- Enforce traffic rules and regulations, to include speeding and reckless driving while on property.
- Experienced at securing persons at a scene and keeping witnesses separated or from leaving the scene prior to an investigator's arrival.
- Responsible apprehending suspects or wanted subjects as well as searching them for contraband and collecting evidence, should the circumstances dictate.
- Responsible for collecting, processing, preserving, and maintaining physical evidence to be sent off to lab personnel in order to determine the source of an item of evidence and further tests to be performed.
- Participated in short-term investigations under the control of Detectives and/or Investigators.
- Participated in investigations by taking statements, interviewing both witnesses and victims to gain evidence regarding relevance to each allegation or incident.
- Conducted apprehensions followed by booking procedures.
- Assisted in cases involving drugs and other illicit materials.
- Certified in CPR. Regularly check victims of vehicle and non-vehicular accidents or disturbances of some sort. Responsible for notifying a supervisor and requesting additional medical assistance, should the circumstances dictate.
- Takes charge of significant and catastrophic events (e.g. active threats/shooter, terroristic threats or attacks, suicides, fires, full and partial property closures, infrastructure failures, and natural disasters) until additional resources are mobilized and response plans are fully executed.
- Execute emergency response procedures designed to isolate, contain, and defeat aggressive actions and restore normal operations as quickly and efficiently as possible.
Military Police
U.S. Army Reserve (800 Military Police Company)
07.2012 - 06.2020
- In support of battlefield operations, installation law and order operations, and security of Army resources and installations Lead military police teams in support of battlefield operations as well as lead and supervise small sections in support of security and installation of law and order operations.
- Planned crime prevention measures, operate evidence rooms and prepare operation plans and orders in military police detachments.
- Responsible for filling out appropriate paperwork and documentation in the proper format and detailed description within garrison environment and when necessary. Trained to work quickly and efficiently through calm and hectic or complex situations.
- Work experience as a Radio Transport Officer (RTO) and in dispatch communications. Extensive and specialized training in VOIP, VSAT, and FM radio.
Scribe/Accounts Receivable
Arkansas Cardiology
11.2015 - 10.2019
- Transcribe for two cardiologists within the clinic. Helped the nurse set up the patient's electronic chart before the physician would enter each patient's room. Responsible for entering in reevaluated blood pressures, assessments, plans, and follow-up visits and/or future procedures.
- Post patient payments for a partnered company called 'Complete Care' and post insurance payments for Tricare as well as various commercial insurance companies. Posted zero pays for Optum.
- Write up deposits from insurance payments and deposit the payments at the bank before turning in the required documentation into the company's accountant.
- Enter or make address updates for our patients under United Healthcare Golden Rule Insurance to assure that the insurance was billed properly.
Education
Business Administration
American Military University
Charles Town, West Virginia06.2023
Office of Medical Billing and Coding
Heritage College
Little Rock, AR03.2015
College Prerequisites
Pulaski Technical College
North Little Rock, AR08.2012
Physical Therapy
University of Central Arkansas (UCA)
Conway, AR08.2010
Skills
- Customer relations
- HR policies and procedures
- Clerical Support
- Computer Applications / MS Office / Data Entry
- Dependable and Responsible
- Training and mentoring
- Organization and Time Management
- Problem Solving
Timeline
Human Resource Specialist
U.S. Army Reserve Command - 377th Theater Sustainment Command (90th Sustainment Brigade, 4th ESC)
01.2024 - Current
Staff Administrative Specialist
U.S. Army Reserve Command - 377th Theater Sustainment Command (90th Sustainment Brigade, 4th ESC)
01.2023 - 01.2024
Senior Supply NCO
U.S. Army Reserve - 1 Theater Sustainment Command - 143rd Sustainment Command (Expeditionary)
12.2022 - 09.2023
Police Officer
U.S. Department of Veterans Affairs
06.2021 - 08.2021
Special Troops Battalion Personnel Management NCO
U.S. Army Reserves (90th Sustainment Brigade) - Active Duty Operational Support
10.2020 - 09.2021
Scribe/Accounts Receivable
Arkansas Cardiology
11.2015 - 10.2019
Military Police
U.S. Army Reserve (800 Military Police Company)
07.2012 - 06.2020
Office of Medical Billing and Coding
Heritage College
College Prerequisites
Pulaski Technical College
Physical Therapy
University of Central Arkansas (UCA)
Business Administration
American Military University
Personal Information
- Citizenship: United States of America
- Availability: Permanent, Full-Time, Part-Time US-AR-Little Rock
- Nationality: United States of America
Veterans Preference
Yes
Security Clearance
Secret
Availability
Permanent, Full-Time
Part-Time
Seasonal
Desired Locations
- US, AR, Little Rock
- US, TX, Dallas