JORDAN GONSALVES
Sterling Heights,MI
Summary
Results-driven professional with 10+ years of absence experience and a proven knowledge of change management, claims administration, and succession planning. Aiming to leverage these abilities to successfully fill the Project Manager role.
Overview
8
8
years of professional experience
Work History
Program Implementation Advisor
Sedgwick
06.2021 - Current
- Organized and led kickoff and status meetings to communicate project expectations prior to project execution.
- Managed and coordinated multiple projects while ensuring timely completion.
- Improved client satisfaction with thorough requirement analysis and timely communication of progress updates.
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
- Enhanced team performance by providing regular feedback, coaching, and mentoring to team members.
- Presented implementation process and plan to prospective clients.
Team Lead
Sedgwick
11.2015 - 06.2021
- Conducted performance reviews to measure employee growth and skills.
- Resolved problems and escalated high-level issues to Operations within established timeframes.
- Committed to delivering excellent customer service while working in a fast paced environment.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Education
High School Diploma -
Brother Rice High School
Bloomfield Hills, MI05.2004
Skills
- Project tracking
- Document Management
- Training and mentoring
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Presentations
Accomplishments
- Organized and led kickoff and status meetings to communicate project expectations prior to project execution.
- Managed and coordinated multiple projects while ensuring timely completion.
- Successfully implemented absence administration programs for several clients.
- Conducted performance reviews to measure employee growth and skills.
- Resolved problems and escalated high-level issues to Operations Manager within established timeframes.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Defined problems, collected data, established facts and validated conclusions as primary client contact.
- Identified ways to improve efficiency in operations and implemented process changes.
- Assisted with new hire orientation and employee training.
Personal Information
Title: PROGRAM IMPLEMENTATION ADVISOR
Timeline
Program Implementation Advisor
Sedgwick
06.2021 - Current
Team Lead
Sedgwick
11.2015 - 06.2021
High School Diploma -
Brother Rice High School