JORDAN GONZALES
Fort Stockton,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
F&I Manager/ SALES
AMISTAD MOTORS, LLP
02.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and lenders
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Service Advisor
AMISTAD MOTORS, LLP
08.2015 - 01.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested additional services to customers in order to meet upsell goals.
Education
High School Diploma -
Fort Stockton High School
Fort Stockton, TX06.2014
Skills
- Expense Tracking
- Contract Management
- Marketing
- Operations Management
- Staff Development
- Strategic Planning
- Financial Management
- Schedule Preparation
- Budget Control
- Brand Management
Timeline
F&I Manager/ SALES
AMISTAD MOTORS, LLP
02.2016 - Current
Service Advisor
AMISTAD MOTORS, LLP
08.2015 - 01.2016
High School Diploma -
Fort Stockton High School
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