JORDAN GONZALES
Muskegon Cathiloc Central
Muskegon,US
20
years of professional experience
Results-driven professional with expertise in customer relations, social media marketing, and business planning, eager to leverage these skills as a Marketing Specialist. Proven track record in enhancing brand visibility and strengthening client relationships. Ready to contribute to a dynamic team and drive successful marketing initiatives.
Work History
Marketing Director & Website Designer
11 Months- Developed marketing materials, including brochures, presentations, and social media content, to enhance brand visibility.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Achieved substantial growth in social media followers and engagement by curating compelling content and leveraging analytics for content strategy.
- Managed digital marketing platforms, increasing online presence through targeted content and social media strategies.
- Managed digital marketing platforms and enhanced online presence through targeted content and social media strategies.
- Managed full website projects from initial planning and design through development, content organization, launch, and ongoing updates using the Apptegy platform.
- Created and organized website content, ensuring information was presented clearly and consistently across pages.
- Customized website designs to reflect the school's identity, goals, programs, and community while maintaining a professional and cohesive appearance.
- Conducted website reviews for functionality, usability, content accuracy, and visual consistency to ensure a seamless launch.
- Improved the overall user experience by organizing information logically and making important school resources easier to find.
- Successfully delivered complete school website projects from concept to finished, publicly accessible websites.
Business Owner
3 Years 1 Month- Managed daily operations in customer service, inventory management, and marketing initiatives to ensure seamless business functions.
- Negotiated contracts and agreements with clients to secure favorable terms.
- Engaged with potential and existing clients to strengthen relationships.
- Created social media marketing content to boost brand visibility.
- Designed, cut, and pressed images on shirts, bags, and hats for product enhancement.
Substitute Teacher
1 Year 7 Months- Managed classroom environment, helping students learn in the absence of regular teachers.
- Maintained discipline and classroom control, fostering a safe and positive learning environment.
- Provided feedback to classroom teacher on lesson outcomes and student behavior.
Admissions Counselor
6 Months- Guided students through admissions process by explaining procedures, clarifying course offerings, and assisting with completion of necessary paperwork, resulting in improved student understanding and satisfaction.
- Reviewed applications for accuracy prior to submission to the financial advisor.
- Collaborate with academic departments to ensure accurate and up-to-date information is provided to applicants regarding program requirements and prerequisites.
- Maintain accurate records of applicant data and communicates regularly with students regarding their application status and next steps in the admissions process.
- Conducted informational sessions and online campus tours for prospective students and families, showcasing university programs and opportunities to enhance interest and engagement.
Personal Banker
1 Year- Supported walk-in customers by assessing needs and facilitating account openings and transactions, enhancing overall customer satisfaction.
- Managed account openings, processed payments, transferred funds, and issued checks, ensuring seamless banking experiences for clients.
- Provided detailed information on banking products, services, policies, and procedures while assisting with loan applications, contributing to informed customer decisions.
- Produced reports and documents.
- Investment Management: Manage investment portfolios and review account statements.
- Reporting: Produce necessary reports and documents as required.
Sales Management Trainee
9 Months- Coached junior staff to enhance understanding of sales process and drive results.
- Negotiated with clients, showcasing strong communication skills to secure favorable outcomes for the company.
- Coached junior staff members in order to improve their understanding of the sales process and maximize results.
- Assisted management in daily operations, overseeing associate performance and inventory shrink management.
- Managing customer database, product updates/upgrades.
- Assisting management team in daily facility operations that include managing performance of associates and inventory shrink management.
Assistant Property Manager
2 Years 7 Months- Tenant Relations: Acted as primary point of contact for tenants, addressed inquiries and resolved complaints to foster positive relationships, enhancing tenant satisfaction and retention.
- Property Maintenance Coordination: Coordinated maintenance and repair requests by liaising with vendors and contractors, ensuring timely and effective resolution of issues while upholding property standards.
- Lease Administration: Assist in the preparation, execution, and management of lease agreements, ensuring compliance with terms and conditions, and maintaining accurate records of all lease documents.
- Inspected apartments and served 10-day notices to vacate and eviction notices.
- Rent Collection: Monitored and managed rent collection, ensured timely processing, and addressed issues related to late payments or delinquencies.
- Legal Administration: Inspect apartments and serve 10 day notice to vacates, as well as evictions.
- Administrative Tasks: Perform basic bookkeeping, maintain accurate records, and assist in budgeting and financial reporting.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with tenants, vendors, and team members.
- Organizational Skills: Strong ability to manage multiple tasks simultaneously and maintain accurate records.
- Technical Proficiency: Familiarity with property management software.
Education
Bachelor of Arts (B.A.) - Entrepreneurship, Marketing
Skills
Customer service
Customer relations
Business administration
Business planning
Attention to detail
Social media marketing
Contract negotiation
Inventory management
Vendor coordination
Budget management
Microsoft Excel
Lease administration
Accounts payable
Accounts receivable
Facilities management
Scheduling coordination
Timeline
Marketing Director & Website Designer
Muskegon Cathiloc Central
08.2025 - 07.2026Read More
Business Owner
JoGo Designs
06.2022 - 07.2025Read More
Substitute Teacher
Little Sprout Montessori
10.2020 - 05.2022Read More
Admissions Counselor
Keiser University
06.2012 - 12.2012Read More
Personal Banker
Wells Fargo
06.2010 - 06.2011Read More
Sales Management Trainee
Enterprise Rent-A-Car
09.2009 - 06.2010Read More
Assistant Property Manager
Maxx Properties
12.2006 - 07.2009Read More
Central Michigan University
Bachelor of Arts (B.A.) from Entrepreneurship, Marketing
Read More