Jordan Goodman
Knoxville,TN
Summary
Medical professional with a solid background of both direct patient care and administrative support. Brings valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Medical Assistant
Neurosurgical Associates PC
Knoxville, TN
04.2025 - 02.2026
- Managed patient intake processes, including scheduling appointments and working directly in EHR.
- Worked directly with multiple hospitals to schedule and process patient procedures and radiology exams.
- Relayed information to patients on surgical plans, medications and provider recommendations.
- Collaborated with a team of four providers and nurses to coordinate optimal care plans for patients.
- Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed staple and suture removal during post op period after surgical procedures.
Clerical Medical Assistant
Vista Radiology
Knoxville, TN
02.2022 - 04.2025
- Acted as office assistant to a group made up of 7 interventional radiologists and 4 nurse practitioners.
- Worked directly within an EMR system to maintain and disperse patient medical records, collect insurance copays, verify insurance information, and manage prior authorizations for various IVR procedures and radiology scans.
- Verified radiology studies within a PACS system, managed a multi-line phone system and interacted with outside facilities about radiology medical records.
- Managed medical records and maintained confidentiality in patient data handling.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Clinical Medical Assistant
Genesis Heart and Vascular
Morristown, TN
04.2021 - 02.2022
- Managing prior authorizations for procedures and imaging and maintaining patient assistance for medication.
- Assisted 2 healthcare providers in patient examinations and procedures, including but not limited to EKGS and surgery scheduling.
- Taught patients about medications, procedures, and care plan instructions.
- Worked directly with patients to provide financial medication assistance.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
Education
Associates Degree - Health Science
Pellissippi Community College
Knoxville, TN03-2026
Skills
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Patient scheduling
- Insurance authorizations
- Suture removal
- Specimens collection and processing
- Medical terminology knowledge
Certification
- CMA - Certified Medical Assistant
Timeline
Clinical Medical Assistant
Neurosurgical Associates PC
04.2025 - 02.2026
Clerical Medical Assistant
Vista Radiology
02.2022 - 04.2025
Clinical Medical Assistant
Genesis Heart and Vascular
04.2021 - 02.2022
Associates Degree - Health Science
Pellissippi Community College