Jordan Goodner
Hilliard
Summary
Energetic and driven professional with a passion for building and maintaining client relationships. Deep understanding of client management principles. Excels in communication and problem-solving. Dedicated to driving client satisfaction and achieving impactful results. Developed skills in a fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency. Transitioning into a new field with a fresh perspective. Ready to leverage experience to drive success and innovation in a new role.
Overview
5
5
years of professional experience
Work History
Client Executive
Verizon Wireless
10.2024 - Current
- Facilitated cross-functional collaborations between marketing department and sales teams to ensure seamless execution of marketing initiatives.
- Built strategic relationships with sales and marketing experts.
- Articulated value proposition to assigned territory partners to maintain and increase share of partner business.
- Developed solid working knowledge of products to understand benefits to potential customers.
- Streamlined communication between internal teams and channel partners, improving overall efficiency in the sales process.
- Managed hundreds of multi dwelling units and hosted on site property events to increase sales.
Senior Retail Manager
Verizon Wireless
08.2023 - Current
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized
- Controlled store inventory and reviewed cash handling and operations reports
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- 110% target for phone adds and 140% Home internet attainment to forecast YoY
- 4.5/5 Anonymous employee surveys
- Helped promote and develop 6 employees within the company
Assistant Manager
Verizon Wireless
09.2021 - 07.2023
- Accountable for overall sales and customer service within location
- Assisted in providing a phenomenal experience for customers by being active and engaged in sales processes
- Worked alongside specialists to drive revenue for the company and achieve success in commissions
- Networked in district to provide feedback to peers and managers regarding sales techniques for consistent results
- As well as worked at various locations of a different demographic
- 9/10 Biometrics8/42022
- #1 gross adds in territory multiple times
- 2021 Black Friday weekend contest winner
Solutions Specialist
Verizon Wireless
12.2019 - 09.2021
- Delivered high level results by providing solutions to customers
- Mentored new hires and assisted in onboarding training of new talent within the company
- As well as worked from home during the pandemic as a customer care specialist by helping customers and selling with integrity over the phone
Education
High School Diploma -
Wayne High School
Huber Heights, OH08.2016
Skills
- Networking strength
- Relationship management
- Event planning
- Teamwork and collaboration
- Detail-oriented
- Relationship building
- Market research
- Negotiation
- Marketing
- Sales
- Leadership and team building
- Operations management
Accomplishments
- Partnered with ESPN to co host a marketing event for the Ohio state vs Michigan game
- Achieved second in sales market for enrollments of our referral program.
- Finished number 1 in the sales market multiple times in total biometrics in my general management role
- Increased total market sales results for home internet by 10% in total month over month
Timeline
Client Executive
Verizon Wireless
10.2024 - Current
Senior Retail Manager
Verizon Wireless
08.2023 - Current
Assistant Manager
Verizon Wireless
09.2021 - 07.2023
Solutions Specialist
Verizon Wireless
12.2019 - 09.2021
High School Diploma -
Wayne High School