Jordan Grant
Lockport
Summary
I am a highly motivated professional looking for a career home in which I can learn and grow. I have years of experience in customer service and take pride in providing excellent customer care, building relationships and paying attention to detail. I hope to bring a positive energy and hard working spirit to your company.
Overview
8
8
years of professional experience
Work History
Medical Assistant
General Physicians
Depew
01.2025 - Current
- Assist physicians in small procedures by preparing the exam rooms, ensuring all necessary consent forms and sterile instruments are present while managing specimen collection and submission according to the individual lab requirements.
- Trained new medical assistants by providing guidance on clinical procedures, including patient rooming, documentation, software use, and laboratory protocols.
- Collected patient information from various EHR systems while ensuring compliance with HIPAA regulations to protect patient confidentiality.
- Provide a safe and supportive environment for patients particularly when discussing sensitive concerns.
- Performed routine testing and quality control in laboratory operations, ensuring accurate results and a sanitary work environment.
- Monitored inventory levels and expiration dates to secure necessary medical supplies, supporting uninterrupted workflow and patient care.
Secretary
Lockport Chiropractic
Cheektowaga
04.2023 - 01.2025
- Answer patient phone calls and assist in patient needs including navigating patients to the necessary department.
- Schedule all patient appointments and follow ups according to each patient's specific medical needs.
- Check patients in and out while rooming them and ensuring each patient has received and completed all necessary paperwork.
- Oversee patient charts and files by ensuring all necessary medical information is up-to-date and accessible to the provider.
- Ensure all patients receiving care under workers compensation, and or disability are being cared for and billed correctly using necessary coding.
- Balanced cashier transactions daily by reconciling cash, card, and check receipts with records.
- Managed opening and closing of practice, including securing facility, preparing provider rooms, restocking supplies, and sanitizing surfaces.
Insurance Claims Representative
Geico
Getzville
11.2022 - 10.2023
- Utilized company software to coordinate vehicle rentals, repairs, and damage assessments while documenting essential information in customer claim histories.
- Evaluated car accidents by documenting statements from involved parties and gathering evidence like police reports and dash camera footage, following company policy and contracting regulations.
- De-escalate high stress situations when navigating difficult customer conversations/concerns by using proactive communication and facilitating resolutions.
- Provided professional service in high-stress situations with high call volumes, managing inbound and outbound calls and emails in both office and remote settings.
Waitress and bartender
Stooged Stuffed Burger Bar
Lockport
07.2018 - 10.2022
- Provide excellent hospitality to customers in a fast paced environment.
- Serve hot food and drinks in a timely manner.
- Assess customer concerns to provide the best solution.
- Perform opening and closing duties including kitchen and bar prep, restaurant clean up, tipping out waitresses and cashier balancing by ensuring all physical cash, checks and card receipts match sales records.
- Maintain a sanitary work environment by performing all necessary cleaning duties.
- Assist in inventory overview to ensure all necessary products are obtained in a timely manner.
Education
High School Diploma -
Lockport Highschool
Lockport, NY06-2020
Skills
- Clinical expertise
- HIPAA compliance
- Laboratory quality control
- Records management
- Administrative coordination
- Customer care
- Training
- Software proficiency
- Time management
- Problem-solving
- De-escalation
- Adaptability
- Cashiering experience
Languages
English
Timeline
Medical Assistant
General Physicians
01.2025 - Current
Secretary
Lockport Chiropractic
04.2023 - 01.2025
Insurance Claims Representative
Geico
11.2022 - 10.2023
Waitress and bartender
Stooged Stuffed Burger Bar
07.2018 - 10.2022
High School Diploma -
Lockport Highschool