JORDAN GREEN
Oak Forest
Summary
Detail-oriented, hospitality-minded professional with 4+ years of experience in customer service, event coordination, and daily operations in fast-paced campus, retail, and camp environments. Known for creating welcoming spaces, anticipating needs, and handling everything from front-of-house hospitality to behind-the-scenes logistics. Skilled at managing inventory, resolving issues on the spot, and supporting teams to deliver seamless, memorable experiences for members and guests.
Overview
6
6
years of professional experience
Work History
Customer Service Research and Marketing Assistant
Teddy Mountain
Kissimmee/Winter Haven, FL
02.2025 - 02.2026
- Managed new customer pre-registration: set up accounts, resolved issues, and ensured a smooth introductory experience. Working with the Sales team with a focus on customer outreach including preparing/researching and shipping branded sample boxes.
- Maintained inventory and “back in stock” tracking aiding internal teams and customers.
- Designed B2B and B2C marketing graphics and content, supporting licensee partnerships and monthly social media campaigns.
Student Building Supervisor
Shenandoah University
Winchester, VA
08.2020 - 01.2024
- Promoted from Brandt Student Center Associate to SBS in Jan 2022
- Opened, closed, and ran daily, late-night, weekend, and holiday operations in a high-traffic student center.
- Provided front-desk hospitality: greeted visitors, answered questions, and responded to student and visitor requests of all sizes.
- Supervised student staff associates; set schedules and trained new team members on procedures and customer service.
- Coordinated event setups/breakdowns, AV/room needs, and space readiness with multiple departments.
- Monitored safety and facility issues; troubleshot basic tech and equipment problems on site as needed.
Unit Leader/Cabin Counselor HS Division Seasonal
Interlochen Camp
Interlochen, MI
06.2024 - 08.2024
- Seasonal '24, '25
- Created a warm, safe, and orderly living environment for a cabin of 16 high-school campers.
- Led a team of 10 counselors, serving as a go-to problem solver for day-to-day and emergency issues.
- Coordinated laundry, birthdays, and health-services logistics—often anticipating needs before they arose.
- Helped plan and execute division-wide events, meetings, and staff training.
Bookstore
Shenandoah University
Winchester, VA
08.2023 - 05.2024
- Assisted customers with purchases and questions; handled cash, POS, and daily receipts.
- Restocked shelves, maintained displays, and kept the store tidy and organized.
Customer Service/Sales Seasonal
Hartland Farm and Orchard
Markham, VA
10.2021 - 12.2023
- Seasonal '21, '22, '23
- Served large volumes of customers, operating the grill, donut and Kettle Corn stations during peak rush hours.
- Processed sales, handled cash, and restocked food and retail items.
- Performed regular cleaning and basic food-prep tasks in line with safety and sanitation guidelines.
Brandt Student Center Associate
Shenandoah University
Winchester, VA
08.2020 - 01.2022
- Provide or obtain information regarding Campus Activities and Resources.
- Uphold and enforce safety policies and procedures.
- Assist Student Building Supervisors in any event set ups located in the building.
- Assist prospective students and visitors with finding any locations or events on campus.
- Promote a positive experience and representation of Shenandoah University by providing friendly and welcoming customer service, and information.
Resident Assistant
Edwards Residential Village, Shenandoah University
08.2021 - 01.2022
- Responsible for maintaining and enforcing safety policies and procedures for over 50 residents.
- Maintain communication and provide students a safe place to communicate needs and concerns.
- Work with DPS (Department of Public Safety) and other campus services and administrators.
- Operate as a contact for residents regarding campus activities and resources available.
- Plan and conduct meetings and events.
Education
Bachelor of Fine Arts - Acting
Shenandoah Conservatory
Winchester, VA05-2024
High School Diploma - Acting Concentration
Osceola County School for the Arts
Kissimmee, FL05-2020
Skills
- Hospitality & Member Experience: front-desk reception, event setup, room readiness, conflict resolution
- Operations: inventory tracking, scheduling, basic facilities/tech troubleshooting, safety & policy enforcement
- Tools: Google Workspace (Sheets, Slides, Drive, Sites); Microsoft Office (Word, Excel, PowerPoint)
- Design & Web: Adobe Illustrator; basic Photoshop; Canva; Magento
- Digital Marketing: content creation, post scheduling, performance tracking
- Strategic Problem Solving: analyze complex issues, develop practical/collaborative solutions
Timeline
Customer Service Research and Marketing Assistant
Teddy Mountain
02.2025 - 02.2026
Unit Leader/Cabin Counselor HS Division Seasonal
Interlochen Camp
06.2024 - 08.2024
Bookstore
Shenandoah University
08.2023 - 05.2024
Customer Service/Sales Seasonal
Hartland Farm and Orchard
10.2021 - 12.2023
Resident Assistant
Edwards Residential Village, Shenandoah University
08.2021 - 01.2022
Student Building Supervisor
Shenandoah University
08.2020 - 01.2024
Brandt Student Center Associate
Shenandoah University
08.2020 - 01.2022
High School Diploma - Acting Concentration
Osceola County School for the Arts
Bachelor of Fine Arts - Acting
Shenandoah Conservatory
LEADERSHIP EXPERIENCE
- Thrive Guide Mentor Oct 2020 - May 2024
- Assist with identifying goals, establish a sense of direction and suggest strategies for success.
- Responsible for meeting one-on-one with students to discuss their academic goals and connect them to appropriate resources.
- Provide practical advice, encouragement and support.
- Trained to identify crisis situations, and report in detail student concerns.
- Hornet Ambassador Aug 2020 - May 2022
- Give campus tours and answer any questions prospective students and parents might have about the campus, student life, and academics/campus resources.