Jordan Griffith
Plantation,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
06.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Barista
Press And Grind
02.2021 - 06.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Representative
Publix
01.2020 - 03.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
Education
High School Diploma -
Broward Virtual School
Plantation, FL05.2023
Skills
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Brand representation
Timeline
Customer Service Representative
Southwest Airlines
06.2022 - 04.2024
Barista
Press And Grind
02.2021 - 06.2022
Customer Service Representative
Publix
01.2020 - 03.2021
High School Diploma -
Broward Virtual School