Jordan Grimes
Tampa,FL
Summary
Seeking to obtain a position to utilize my superb skills in hospitality, leadership, multitasking, communication, time management, organizing, & prioritizing. Seeking to connect with not only a goal-oriented team, but also youth, guests, members, and customers to satisfy their inquiring needs and wants. My superior hospitality skills guide me to lead people in the right direction.
Overview
4
4
years of professional experience
Work History
Residential Case Manager
TrueCore Behavioral Solutions
02.2024 - Current
- Creates performance plan for youth based on treatment team input and updates goals monthly or as required by youth progress.
- Leads treatment planning conferences; assists in the identification of residents weaknesses and strengths and the development of individual treatment and education plans.
- Facilitates a 16-week Impact of Crime class with 12 youth.
- Prepares and submits case histories, preliminary interviews, and impression intake reports.
- Schedules and coordinates treatment team meetings to provide total case management of the youth by completion of the needs assessment, performance plan, and monthly progress updates.
- Ensures timely and accurate correspondence to judges, Juvenile Probation Officers, and parents in relation to orientation, monthly progress updates and release proceedings.
- Ensures extensive communication along with all treatment team members to address youth and parental issues.
- Insures the proper supervision of juveniles and helps maintain order.
- Investigates and verifies pertinent facts and information necessary for an effective treatment plan.
- Compiles and maintains essential records and files.
- In response to episodes of extreme behavior, uses appropriate crisis intervention and behavioral management techniques, which may include the physical restraint and confinement of residents.
Interim Director of Case Management
TrueCore Behavioral Solutions
05.2025 - 06.2025
- Overseen a team of 5 case managers.
- Ensured documents were completed.
- Developed treatment team calendars and document due calendars.
- Ensured exit portfolios and youth documents were properly mailed and shipped to juvenile probation officers.
- Conducted coaching and one-on-ones.
- Maintained communication with facility administrators, clinical directors and medical staff.
Child Welfare Caseworker
Lutheran Services Florida
10.2022 - 07.2023
- Built solid and trusting rapport with children and families, fostered trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provided informational resources.
- Collaborated with community program leaders and advocated to make resources accessible to those in need.
- Assisted Family Care Managers in the delivery of program services, including procurement of photographs, birth verifications, fingerprints, school records, medical records and construction and uploading of blue books.
- Conducted home visits to children in foster homes.
- Attended court hearings and judicial reviews.
- Maintained communication
Email Support Team Lead
ID.me
06.2021 - 06.2022
- Overseen 4 - 8 email support representatives.
- Managed team meetings to communicate goals.
- Coached and trained team members to improve their skill sets.
- Tracked and entered team productivity and quality average scores into a Microsoft Excel spreadsheet.
- Provided general support and troubleshooting instructions via email with unemployment benefits recipients verifying their identity.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL08.2019
Associate of Arts - Hospitality Administration And Management
Hillsborough Community College
Tampa, FL05.2015
Skills
- Superior attention to detail
- Microsoft Windows and Office
- Reliable & dependable
- Organizational Skills
- Tracking and Documentation
- Social Skills
- De-Escalation Techniques
- Professional boundaries
- Family engagement
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Interim Director of Case Management
TrueCore Behavioral Solutions
05.2025 - 06.2025
Residential Case Manager
TrueCore Behavioral Solutions
02.2024 - Current
Child Welfare Caseworker
Lutheran Services Florida
10.2022 - 07.2023
Email Support Team Lead
ID.me
06.2021 - 06.2022
Associate of Arts - Hospitality Administration And Management
Hillsborough Community College
Bachelor of Arts - Psychology
University of South Florida
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