Jordan Guffan
Andover,Minnesota
Summary
Dynamic customer experience professional with a proven track record of enhancing customer satisfaction and loyalty through innovative solutions. Expertise in resolving complex issues and managing high-pressure situations while prioritizing team collaboration and achieving measurable results. Exceptional communication, problem-solving, and relationship-building skills, complemented by a deep understanding of customer needs and expectations. Committed to driving continuous improvement and fostering positive customer interactions to elevate overall service quality.
Overview
11
11
years of professional experience
Work History
Customer Experience Representative
Allina Health
Coon Rapids, MN
02.2026 - Current
- Managed incoming communication from patients and healthcare professionals to deliver excellent service. Coordinated appointment scheduling and information provision while assisting callers effectively. Directed call routing to relevant departments and prioritized messages for care teams.
Service Runner/Advisor
Morrie’s Minnetonka Ford
Minnetonka, MN
11.2018 - 01.2026
- Managed client service interactions and coordinated vehicle parking in assigned areas. Oversaw guest check-in processes using Xtime, while generating repair orders through advanced systems like Reynolds & Reynolds/Ignite/CDK. Strategically increased service upsells and consistently achieved Customer Satisfaction Index goals each month. Directed the creation and management of loaner agreements with TSD, optimizing fleet organization and cleanliness. Mentored new team members and streamlined customer vehicle retrieval processes. Resolved guest concerns related to repair orders and authored reports for pre-delivery/used car inspections. Collaborated with management to deliver repair estimates, enhancing decision-making processes. Optimized repair order dispatching to ensure efficient workshop operations.
Delivery Driver
Lund’s & Byerly’s
Minnetonka, MN
08.2018 - 02.2019
- Oversaw loading of delivery van with groceries for timely delivery to customers and businesses. Managed credit card transactions utilizing company-issued credit card machines. Communicated with customers to relay order status and information. Coordinated unloading of van and organized inventory for online department. Strategized delivery routes to enhance operational efficiency.
Fulfillment Associate
Amazon Fulfillment
Shakopee, MN
11.2015 - 08.2018
- Sorted Amazon packages onto designated pallets for next-day deliveries across Minnesota, Wisconsin, Iowa, North Dakota, and South Dakota. Assisted employees in mastering effective package handling techniques. Managed average daily package volumes ranging from 50,000 to 100,000.
- Oversaw fulfillment of customer orders, achieving an average of 300,000 packages per day. Facilitated training sessions for new and current employees, enhancing operational efficiency. Collaborated with area managers to optimize departmental organization. Coordinated truck loading operations to maximize speed and efficiency. Managed transportation of full gaylords and pallets to ensure punctual deliveries.
Education
High School -
Eden Prairie High School
Eden Prairie06-2015
Skills
- Call center experience
- Appointment scheduling
- Complaint handling
- Complaint resolution
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Computer skills
- Organzition
Timeline
Customer Experience Representative
Allina Health
02.2026 - Current
Service Runner/Advisor
Morrie’s Minnetonka Ford
11.2018 - 01.2026
Delivery Driver
Lund’s & Byerly’s
08.2018 - 02.2019
Fulfillment Associate
Amazon Fulfillment
11.2015 - 08.2018
High School -
Eden Prairie High School