Jordan Guice
Florence,AL
Summary
Proven leader and effective decision-maker, excelled at Mister Car Wash by enhancing customer satisfaction and maintaining a safe, professional environment. Demonstrated exceptional team leadership and time management skills, significantly contributing to operational efficiency and profitability. Expert in customer service, adept at resolving disputes and streamlining delivery processes for improved service delivery.
Overview
5
5
years of professional experience
Work History
Manager
Mister Car Wash
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Warehouse Forklift Operator
Tile Liquidators
01.2020 - 04.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Education
BBA - Digital Marketing
University of North Alabama
Florence, AL05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Operations management
- Customer relationship management (CRM)
Timeline
Manager
Mister Car Wash
02.2023 - Current
Warehouse Forklift Operator
Tile Liquidators
01.2020 - 04.2022
BBA - Digital Marketing
University of North Alabama
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