Jordan Hadaway
Granbury,Texas
Summary
I have worked for CG Laboratories for 14 years now and have worked in every department in the company. I have mastered every task I was given, even if it was short notice. I am proficient in all of our customer procedures and have an excellent track record of making little to no mistakes. I helped design a new software program for our technicians to make the process flow smoothly and efficient. I have on boarded 20+ customers in my time being Customer Service Representative for the Decontamination Department.
Overview
18
18
years of professional experience
Work History
Account Representative/Customer Service
C.G. Laboratories, Inc.
Granbury, Texas
06.2021 - Current
- Answering Customer phone calls and emails while ensuring good Customer Service
- Working in Customer specific databases. Salesforce experience
- Completing Data Sheets
- Working with Excel, Word, NitroPro, Quickbooks and Powerpoint
- Communicating to Customers on Price Increases
- Helping Customers with complaints
- Reports directly to the Vice President of the Company
- Creating Customer Invoices and Quotes, for all Customers
- Maintaining good relationships with our Customers
- Multi-tasking 8 hours a day, responding to all emails within 24 hour time period for 60+ Customers
- Creates new graphs/presentations to outline Customer Metrics
- Assisting with the new design of our internal web portal for data processing technicians.
Decontamination Supervisor
C.G. Laboratories
Granbury, Texas
03.2014 - 06.2021
- Employees are trained to their job description/duties
- Training documents are properly completed and filled out
- All employees are trained to essential CGL procedures
- Maintains sufficient supplies; to include Purchasing Requisitions and Receiving & Acceptance Activities
- Meets Customer requirements in receiving and decontamination of their product (per protocol)
- Demonstrate proper handling and ensures traceability of contaminated product
- Steps in as Back up Manager when the current manager is Out of Office
- Handles employee conflict.
Breast Explant Analyst
C.G. Laboratories
Granbury, Texas
01.2014 - 06.2021
- Examination of breast explants
- Receive, Catalog and Store breast explants
- Break Force, Ultimate Elongation and Tensile Mechanical Testing of explants.
Decontamination Technician
C.G. Laboratories
Granbury, Texas
02.2012 - 03.2014
- Process contaminated devices and decontaminate other devices depending upon the method selected
- Handling contaminated devices
- This position will be familiar with all processes associated with decontamination.
Shipping Technician
C.G. Laboratories
Granbury, Texas
10.2011 - 02.2012
- Shipping decontaminated devices- customer specific
- Responsible for Shipping and receiving process
- Receive in bound freights
- Monitors incoming materials for outer damages
- Responsible for the storage and movement of all production materials and finished goods inventory
- Perform data transactions pertaining to Packaging and Shipping movements.
Grumps
Granbury, TX
09.2010 - 10.2011
- I was responsible for providing an enjoyable attitude at all times for quality customer experience
- I was responsible for my own duties for opening and closing the restaurant.
Babes
Granbury, TX
08.2008 - 09.2010
- I was responsible for waiting on people which provided me with customer service skills
- I was responsible for training and making sure the restaurant was stocked, cash out and drawer was correct
- Take inventory correctly.
Olive Garden
Weatherford, TX
12.2009 - 06.2010
- I was responsible for being professional while waiting on customers
- I was responsible for learning quickly in order to provide quality customer service.
Kroger
Granbury, TX
08.2006 - 05.2009
- I was responsible for sending Western Unions, Faxing, answering phones, providing quality customer service, and being trusted with confidential information.
Education
College -
Weatherford College
05.2010
College -
Tarleton State University
01.2010
High School Diploma -
Granbury High School
05.2009
Skills
- Customer Engagement
- CRM proficiency
- Retains information quick
- Very detailed oriented
- Customer Relationship Management
- Account Management
- Proficient in Microsoft Excel, Microsoft Word, NitroPro, PowerPoint, QuickBooks, and Adobe
References
Available upon Request.
Timeline
Account Representative/Customer Service
C.G. Laboratories, Inc.
06.2021 - Current
Decontamination Supervisor
C.G. Laboratories
03.2014 - 06.2021
Breast Explant Analyst
C.G. Laboratories
01.2014 - 06.2021
Decontamination Technician
C.G. Laboratories
02.2012 - 03.2014
Shipping Technician
C.G. Laboratories
10.2011 - 02.2012
Grumps
09.2010 - 10.2011
Olive Garden
12.2009 - 06.2010
Babes
08.2008 - 09.2010
Kroger
08.2006 - 05.2009
College -
Weatherford College
College -
Tarleton State University
High School Diploma -
Granbury High School