Jordan Hadaway

• Supervise Property Tax Auditors, manage CAMA system, and oversee workflows for the Property Tax Commission (PTC).
• Provide technical support and training for 30+ end users, including troubleshooting, system administration, and performance tuning of PTC applications.
• Liaise between County IT, CAMA vendors, and the PTC to resolve technical issues and implement improvements.
• Lead vendor management, performance monitoring, and capacity planning to ensure system stability and growth.
• Evaluate and test new features, functionality, and technologies to enhance PTC systems.
• Create and update training materials, including manuals and videos, to educate staff on CAMA systems and Property Tax processes.
• Assist with budget planning for software upgrades, hardware needs, and system maintenance.
• Provide after-hours support and generate customizable reports for Property Tax leadership.
• Support special projects, including analysis of property data and preparation of notices and bills.
• Ensure accurate completion of tax-related processes, including supplements, escapes, and assessments.

• Analyze and evaluate sales of properties to meet state regulations on equity and accuracy.
• Maintain all new construction and additions to residential and commercial properties in Shelby county.
• Perform mass appraisal analysis on market areas throughout Shelby County.
• Handle all homeowner inquiries about their properties and works to resolve them.
• Help process Board of Equilization notices and reply to homeowner protest concerning values.
• Process and aid in IT support with help desk tickets for Assessment, Collections, Business Personal Property, and Appraisal.
• Train and assist in teaching new software and hardware updates to systems (ie v4-Field application iPad) to Property Tax employees.
• Test and perform updates to Capture CAMA and report findings to Ering and the Property Tax Commissioner.
• Setup new desktops and image Windows machines for the Property Tax Office.
• Develop new iPad workflows.
• Fill in when IT administrator is not available.

• Take inbound calls from Regions and non-Regions customers to assist and guide them in finding a lending product that best fits their needs.
• Team Mentor to help assist in coaching and development of other associates in the Customer Relationship group.
• Worked with Regions IT systems analysis to test newer banking systems.
• Trained entire Pensacola Priority team and New Accounts specialty group with knowledge on Regions lending products.
• Created a new training manual for all new hires for the Customer Relationship specialty group.
• Work closely with processors and underwriters to assist in the loan process to ensure a timely closing process for all customers.
• Received the following awards: Highest booked dollars third quater 2017, Put people first, Do What is Right, Ace of the Day, Five Core Values ELITE award winner, Balanced Banker, four time Award of Excellence for highest booked dollars, and five time 100% quality average award recipient.