Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Hale

Craig,AK

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Banker

Wells Fargo
Craig, AK
12.2022 - 09.2023
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Provided customer service to clients, including answering questions and resolving issues.

Director

Chick-fil-A
Johnson City, TN
04.2021 - 11.2022
  • Prepared staff work schedules and assigned team members to specific duties.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Working the line during peak hours and ensuring all shifts are meeting daily targets.
  • Monitoring and ensuring food safety in all areas of the kitchen and meal prep areas.
  • Hiring and establishing training schedules for new employees.

Donor Processor Supervisor

Plasma Biological Services
Johnson City, TN
12.2018 - 04.2021
  • Gathered and documented vitals like height, weight, pulse and blood pressure and gathered biological samples for standardized tests.
  • Ensuring all donor processors followed standards of practice.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Developed strategies for increasing donations and improving donor retention.
  • Assisted in the preparation of materials for mailing campaigns to donors.
  • Establishing the schedule for donor processing including the training of new hires.
  • Cross trained to assist in sample collection.

Education

Some College (No Degree) - Public Relations, Advertising, and Applied Communication

East Tennessee State University
Johnson City, TN

Skills

  • Relationship Building
  • Regulatory Compliance
  • Cross-Selling and Upselling
  • Opportunity Identification
  • Attention to Detail
  • Customer Service
  • Issues Resolution
  • Revenue Generation
  • Positive Attitude

Certification

  • Alaska State Notary

Timeline

Personal Banker

Wells Fargo
12.2022 - 09.2023

Director

Chick-fil-A
04.2021 - 11.2022

Donor Processor Supervisor

Plasma Biological Services
12.2018 - 04.2021

Some College (No Degree) - Public Relations, Advertising, and Applied Communication

East Tennessee State University

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Jordan Hale