Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jordan Hall

Salt Lake City

Summary

I want to excel in delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities. To demonstrate those strengths in oral and written communication, interpersonal relations and product testing gained during my 8-year career. Enthusiastic about working with engineers to design, test, and improve plans. Looking for chance to apply expertise to new role with progressive organization.

Overview

10
10
years of professional experience

Work History

Information Technology Application Analyst I

Regions HiFi
04.2024 - Current
  • Identified needed business improvements and determined appropriate systems required to implement solutions
  • Analyzed numerous bugs through triage efforts to prep for testing and implementation
  • Offered input for complex documents to support client-ready final versions
  • Collaborated with upper management to drive strategy and implement new processes
  • Communicated and explained business requirements to team members to understand and implement functional demands
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
  • Provided feedback for compliance and regulatory needs for new products that were implemented (7 new products in 2024, 9 in 2025)

Quality Testing Specialist II

EnerBankUSA/Regions HiFi
11.2017 - 04.2024
  • Helped meet changing demands by testing improvements to business systems or procedures
  • UAT analysis and testing of key systems
  • Implemented Test Plans and Test Cases to for key projects (Dream Loan Implementation, regularly scheduled releases, emergency releases, vendor releases)
  • Validated bugs and enhancements that satisfied the needs of business shareholders
  • Lead testing efforts on numerous projects, both within QA and UAT

Lending Specialist

EnerBankUSA
06.2015 - 11.2017
  • Originated, reviewed, processed, and approvedcustomer loan proposals.
  • Handled letters that were sent to customers on a daily basis

Education

Associate of Science - Computer Science & Information Technology

Salt Lake Community College
09-2022

Marine Biology

Gulf Coast State College
01.2015

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Liberty County High School
Bristol, FL
01.2009

Skills

  • Software Testing
  • Complex Problem-solving
  • System Analysis
  • Requirements Gathering
  • Test Plan Execution
  • Agile Methodology
  • User Acceptance Testing
  • Functional Testing
  • Test Case Development
  • Stakeholder Communication
  • Critical Thinking
  • Regulatory & Compliance

Accomplishments

  • Lead Tester for Servicing Releases
  • Tested numerous releases for both Origination Systems & Servicing Systems within the FinTech space
  • Helped with EnerBankUSA system conversion to Regions HiFi, including several rebranding and product projects
  • Lead many releases & projects as a Information Technology Analyst for several systems within Regions HiFi
  • Assisted with being the QA Lead for Regions HiFi Servicing Core Conversion, assisting in all aspects of testing efforts which encompassed approximately 10 major servicing projects
  • Wrote many of the procedures used for Origination & Servicing that are still in use today
  • Wrote Test Plans and drafted Test Cases for several key projects that saved money and time
  • Gather requirements from business stake holders & 3rd party vendors

Timeline

Information Technology Application Analyst I

Regions HiFi
04.2024 - Current

Quality Testing Specialist II

EnerBankUSA/Regions HiFi
11.2017 - 04.2024

Lending Specialist

EnerBankUSA
06.2015 - 11.2017

Marine Biology

Gulf Coast State College

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Liberty County High School

Associate of Science - Computer Science & Information Technology

Salt Lake Community College

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