Jordan Hamilton
Temple,TX
Summary
Dedicated and dependable professional with progressive experience spanning retail management, sales, customer service, insurance verification, and operational field work. Demonstrated success leading teams, improving customer experiences, maintaining operational efficiency, and meeting performance goals. Strong background in employee coaching, conflict resolution, administrative support, and process compliance. Brings a hands-on leadership style, excellent communication skills, and a commitment to delivering results in dynamic, customer-focused environments.
Overview
9
9
years of professional experience
Work History
Contemporary Business Manager
Dillards
2024.02 - Current
- Built and maintained strong customer relationships through personalized styling recommendations and exceptional service.
- Ranked among top-performing departments in sales growth and customer service metrics.
- Led and developed a team of sales associates through coaching, training, and performance management to maximize productivity and customer satisfaction.
- Managed daily operations of the Contemporary Women's department, ensuring sales, merchandising, and customer service goals were consistently achieved.
Insurance Verification Specialist
American Income Life Insurance Company
2019.01 - 2024.02
- Communicated professionally with applicants from diverse backgrounds, providing clear explanations of policy requirements and verification procedures.
- Conducted detailed telephone interviews with insurance applicants to verify personal, medical, financial, and beneficiary information for policy underwriting.
- Achieved productivity and quality assurance goals while maintaining a high level of accuracy and customer service.
- Collaborated with underwriters, agents, and internal teams to facilitate timely policy processing and issuance.
Cashier Assistant
Dick's Sporting Goods, Inc
2018.08 - 2019.06
- Resolved customer concerns and escalated complex issues when necessary to ensure a positive shopping experience.
- Supported loss prevention efforts by following cash handling procedures and identifying suspicious transactions.
- Maintained knowledge of store promotions, loyalty programs, and financing options to increase customer engagement and sales opportunities.
Sales and Support Generalist
Victoria's Secret & PINK
2017.04 - 2018.02
- Assisted with receiving, unpacking, and processing new shipments while maintaining accurate inventory records.
- Participated in store-wide initiatives and promotional events designed to increase traffic, sales performance, and customer engagement.
- Assisted leadership with daily operational tasks, helping ensure compliance with company policies and performance standards.
- Executed visual merchandising strategies to support brand standards and create an engaging in-store shopping environment
Education
High School Diploma -
Midway High School
Hewitt, TX2017-06
Skills
- Leadership
- Communication
- Training & Coaching
- Team Development
- Customer Service
- Conflict Resolution
- Keyboard Proficient
- Attention to Detail
- Administrative Support
- Problem Solving
- Data Entry
Timeline
Contemporary Business Manager
Dillards
2024.02 - Current
Insurance Verification Specialist
American Income Life Insurance Company
2019.01 - 2024.02
Cashier Assistant
Dick's Sporting Goods, Inc
2018.08 - 2019.06
Sales and Support Generalist
Victoria's Secret & PINK
2017.04 - 2018.02
High School Diploma -
Midway High School