Jordan Hansen
Summary
Dedicated customer care associate with expertise in resolving inquiries and enhancing satisfaction. Proven ability to manage accounts and document interactions efficiently.
Overview
6
6
years of professional experience
Work History
Customer care associate
LGCY Power
Lehi
06.2024 - Current
- Assisted customers with inquiries regarding energy solutions and services.
- Managed customer accounts in LGCY Power's CRM system, ensuring accurate and up-to-date information.
- Provided timely support to resolve customer service issues and escalations.
- Collaborated with team members to develop and implement strategies that improved customer satisfaction.
- Documented customer interactions accurately in the database for future reference.
- Followed up with clients post-service to confirm satisfaction and address any remaining concerns.
- Resolved customer issues in a timely manner.
- Followed up with customers to ensure satisfaction with resolution.
Carpet Cleaning Technician
Pink's carpet cleaning
Lehi
03.2023 - 05.2024
- Operated carpet cleaning equipment to perform cleaning tasks efficiently.
- Assessed carpet conditions to determine appropriate cleaning methods and solutions.
- Applied cleaning agents and tools for stain removal and deep cleaning processes.
- Ensured equipment and work area were clean and organized after each job to promote safety and efficiency.
- Engaged with clients to identify specific carpet care needs and tailor services accordingly.
- Oversaw inventory of cleaning supplies and promptly reported shortages to maintain operational readiness.
- Cleaned carpets using hot water extraction method.
- Performed spot removal, stain treatment, and deodorization of carpets.
- Used special treatments to remove stains without damaging surfaces.
Store Associate
BBQ Pit Stop
Lehi
05.2020 - 08.2020
- Collaborated with team members to efficiently restock inventory during peak hours, supporting uninterrupted service.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Unloaded and organized merchandise to maintain tidy aisles and create attractive product displays.
- Stocked shelves with merchandise, enhancing product visibility and customer accessibility.
- Maintained store cleanliness by regularly cleaning surfaces and organizing products.
Education
High School Diploma -
Utah Virtual Academy
American Fork Utah12-2019
Skills
- Customer relationship management
- CRM software
- Customer satisfaction
- Complaint handling
- Escalation management
- Problem solving
- Email management
- Attention to detail
- Team collaboration
- Effective communication
- Active listening
Timeline
Customer care associate
LGCY Power
06.2024 - Current
Carpet Cleaning Technician
Pink's carpet cleaning
03.2023 - 05.2024
Store Associate
BBQ Pit Stop
05.2020 - 08.2020
High School Diploma -
Utah Virtual Academy