Jordan Hanson
Midland,MI
Summary
Results-driven operations manager with expertise in staff training, client relationship management, and process optimization. Committed to delivering exceptional customer service and enhancing productivity through effective standard operating procedures.
Overview
5
5
years of professional experience
Work History
Owner/Operator
Elite Painting
Midland, MI
05.2021 - Current
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on painting techniques and safety protocols.
- Developed and implemented standard operating procedures to enhance productivity.
- Oversaw project timelines, ensuring timely completion of painting contracts.
- Cultivated strong client relationships through effective communication and service excellence.
- Conducted quality inspections to uphold company standards in all completed projects.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
High School Diploma -
Bullock Creek High School
Midland, MISkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Staffing
- Inventory management
- Payroll processing
- Relationship management
- Financial planning
- Client relationship management
- Recruiting and hiring
- Financial reporting
- Cost management
- Cashflow management
- Strong work ethic
- Dependable and reliable
- Customer service
- Equipment operation
- Accurate record keeping
- Safe driving practices
- GPS and route planning
- Document management
- Verbal and written communication
Timeline
Owner/Operator
Elite Painting
05.2021 - Current
High School Diploma -
Bullock Creek High School