Jordan Hardman
Operations Manager
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
OPERATIONS MANAGER
LA FITNESS
CHICAGO, IL
01.2020 - Current
- Responsible for making schedules of all employees as well as the hiring, training, and termination process of employees.
- In charge of ensuring our health clubs stay up to date and maintaining and safe/healthy work and workout environment.
- Placing and fulfilling work orders, managing memberships, and taking care of daily operations tasks.
- Member Services Queue: Promoted due to great work ethic. This includes answering corporate level calls and assisting other Operations Managers nationwide
- In charge of answering escalated phone calls (15-20 escalated calls daily)
- Established positive and effective communication among entire staff and organization leadership, reducing miscommunications and missed deadlines.
- Assessed inventory levels every biweekly and ordered new merchandise to keep quantities well-stocked.
- Devised processes to boost long-term business success and increase profit levels.
PERSONAL TRAINER
ANYTIME FITNESS
GLENWOOD, IL
02.2019 - 06.2019
- Responsible for creating and executing workout plans for a variety of different people.
- Greet members and potential members as they walk through the door as well as answer any questions and help all members with billing.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Drove client retention, managing daily classes and individual sessions.
ADMISSION REPRESENTATIVE
CORNELL COLLEGE
MOUNT VERNON, IA
08.2017 - 01.2019
- Responsible for ensuring potential students and their parents are well informed about Cornell College.
- Use computers for various applications and data management.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Increased student engagement by planning special events.
- Kept facility clean and neat with regular attention to maintenance demands.
- Provided event content to publish in articles, stories, poems, and photographs for campus newspapers and blogs.
Education
Bachelor of Arts - Kinesiology
Cornell College
Mount Vernon, IA 08.2015 - 12.2018
Skills
Management information systems
Work flow planning
Superb time management skills
Operations management
Strategic planning
General Operations oversight
Natural leader
Timeline
OPERATIONS MANAGER
LA FITNESS
01.2020 - Current
PERSONAL TRAINER
ANYTIME FITNESS
02.2019 - 06.2019
ADMISSION REPRESENTATIVE
CORNELL COLLEGE
08.2017 - 01.2019
Bachelor of Arts - Kinesiology
Cornell College
08.2015 - 12.2018