Jordan Harris
WEST PLAINS,MO
Summary
Proven specialist in membership recruitment and customer service, with a track record of enhancing member engagement and streamlining processes at Airmedcare Network. Skilled in account management and problem-solving, I've significantly improved efficiency and member satisfaction. My approach combines meticulous attention to detail with outstanding organizational skills, driving results and fostering professional growth.
Overview
4
4
years of professional experience
Work History
Non Emergent New Flight Specialist
Airmedcare Network
01.2019 - 05.2019
- Followed all company policies and procedures to deliver quality work.
- Received new flight accounts and processed them according to company standards.
- Worked with team and team supervisor to create a step by step process for intaking non emergent flights and working them to filing them.
- Took customer calls and answered any questions or concerns with compassion and care.
Membership Specialist
AirMedCare Network
10.2016 - 03.2017
- Contacted new members and upgraded them to extended memberships through discounted period for members convenience.
- Fostered a welcoming environment at the physical locations where our members regularly visited to apply for membership.
- Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
- Provided training for new Membership Specialists, ensuring consistency in customer service standards across the department.
- Maintained membership database, ensuring that all information was current and accurate.
New Member Follow up Specialist
Airmedcare Network
04.2016 - 10.2016
- Contacted new members and verified information to ensure accuracy.
- Sent new member items out upon request from new members.
- Streamlined follow-up processes for increased efficiency and effectiveness in handling customer concerns.
Membership Processor
Air Evac Lifeteam
04.2015 - 04.2016
- Input new incoming member applications.
- Supported team members in their tasks, contributing to overall team success.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
Education
High School Diploma -
West Plains Sr. High School
West Plains, MO05.2011
Skills
- Membership Recruitment
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Product and service knowledge
- Professionalism
Timeline
Non Emergent New Flight Specialist
Airmedcare Network
01.2019 - 05.2019
Membership Specialist
AirMedCare Network
10.2016 - 03.2017
New Member Follow up Specialist
Airmedcare Network
04.2016 - 10.2016
Membership Processor
Air Evac Lifeteam
04.2015 - 04.2016
High School Diploma -
West Plains Sr. High School
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