Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jordan Harris

Phoenix,AZ

Summary

I am very steadfast in my approach to work, especially when involved in a team-based environment. Attendance is never an issue, for I try to have pride in being earnest with any occupation. I have a love for the arts, as well as progressive endeavors in technology, fashion, music, and anthropology. Customer Service has become an integral part of my life and I display it fully in my occupation. I hope to contribute my specialties to the team and work towards a strong relationship.

Overview

8
8
years of professional experience

Work History

Senior Credentialing Analyst

CVS Pharmacy
09.2024 - 08.2025
  • Inputting of practitioner and provider information for US regulatory compliance.
  • Expedited the onboarding process for new providers by accurately verifying their education, training, experience, certifications, and licenses within strict timelines.
  • Developed user-friendly guides for healthcare professionals seeking credentialing assistance, streamlining their experience while ensuring compliance with internal protocols and external regulations.
  • Ensured compliance with state regulations and accreditation standards by conducting thorough audits of credentials files.
  • Maintain organization of files and documentation regarding provider data.

Senior Technical Manager

Jabba Communications
10.2021 - 03.2023
  • Assist customers with technical related issues and engage to find resolution for account inquiries.
  • Assist with billing inquiries regarding account payment and discrepancies.
  • Developed custom software training tailored to unique client needs and requirements for the workplace.
  • Mitigated risk exposure by identifying potential vulnerabilities in existing systems and proposing remediation strategies.
  • Influenced product development decisions by presenting data-driven insights to stakeholders.
  • Completing daily tasks assigned for customer support.
  • Championed continuous improvement initiatives within the organization, fostering a culture of innovation for the company.


Customer Service Representative

Valor Global
10.2019 - 09.2021
  • Work through several campaigns of employment as needed. These included debt collection, outbound cold calling, inbound calls, and scheduling
  • On assignment worked with Sprint Comm. debt collections and Petsmart scheduling.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained typing speed average of 50-60 WPM.

Customer Service Representative Team Lead

Empereon-Constar
03.2017 - 09.2019
  • Began position as a standard CSR representative which followed into a promotion based on performance.
  • Receiving and dialing calls daily averaging between 40-70 calls.
  • Supervisory floor lead and engagement with employee duties for upkeep.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Education

High School Diploma -

St. Augustine High School
New Orleans, LA
05-2013

No Degree - Journalism And Mass Communication

Louisiana State University
Baton Rouge, LA
05-2014

No Degree - Journalism And Mass Communication

Delgado Community College
New Orleans, LA
06-2014

Skills

  • 50-60 WPM
  • HIPAA compliance
  • Healthcare regulations
  • Document review
  • Compliance
  • Ethical standards

Accomplishments

Honors Graduate
Can type 50-60 words per minute (as of last typing test)
Call Center #2 supervisor nationwide for a month.
Operations manager experience for 3 months plus.
Past experience utilizing Remedy software for call flows.
Experience utilizing microsoft systems (Outlook, Word, Excel etc.)
#1 Sales count on call center floor (still standing)

Timeline

Senior Credentialing Analyst

CVS Pharmacy
09.2024 - 08.2025

Senior Technical Manager

Jabba Communications
10.2021 - 03.2023

Customer Service Representative

Valor Global
10.2019 - 09.2021

Customer Service Representative Team Lead

Empereon-Constar
03.2017 - 09.2019

High School Diploma -

St. Augustine High School

No Degree - Journalism And Mass Communication

Louisiana State University

No Degree - Journalism And Mass Communication

Delgado Community College

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