Jordan Harris
Pittsburgh,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
Work History
Team Lead, Member Service
Sam's Club, Walmart Inc
Monroeville, Pennsylvania
08.2025 - Current
- Led associates through daily club operations and prioritized member service.
- Resolved escalated customer complaints and queries promptly to maintain service quality.
- Facilitated daily task assignments for team members to enhance overall productivity.
- Guided team members to complete tasks efficiently and meet service standards.
- Guided associates on Walmart Inc. service standards and club procedures.
- Communicated shift updates with management and resolved store issues quickly.
- Supported inventory counts, stocking, and merchandise recovery for Sam's Club.
Frontline Member
Sam's Club
10.2024 - Current
- Reviewed and corrected paperwork, ensuring accuracy and timely resolution of discrepancies.
- Managed schedules and prioritized tasks to enhance team organization and workflow.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Supported day-to-day operations, collaborating effectively with team members to maintain productivity.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service Representative
Waste Management
08.2020 - 03.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service, and delivery issues to ensure customer satisfaction.
- Collaborated with staff to enhance customer service experience and exceed team goals through improved client satisfaction.
- Followed up with customers on resolved issues to uphold high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
City Carrier
United States Post Office
Monroeville, Pennsylvania
06.2020 - 08.2020
- Delivered packages and mail to businesses and residents across local area.
- Collected mail from letter boxes along assigned route on foot and by vehicle.
- Collected outgoing mail from letterboxes and customers, ensuring timely dispatch.
- Prepared and cased mail in delivery sequence for assigned route.
- Welcomed customers at service counter, assisting with mail-related concerns to enhance customer satisfaction.
- Used portable devices to update system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies for functionality and supplies, then reported issues and safety hazards to supervisors after each shift.
- Loaded and secured items in trucks, safeguarding parcels during transport.
Customer Service Representative
Verizon Wireless
07.2006 - 10.2007
- Investigated and resolved customer inquiries and complaints quickly.
- Addressed customer concerns with empathy, resolving issues swiftly to promote positive experiences.
- Investigated and resolved customer accounting, service, and delivery issues to ensure timely resolutions.
- Collaborated with staff to improve customer service experience, contributing to achievement of team goals through high client satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Aviation Administrationman
United States Navy AIMD
01.1995 - 01.2006
- Organized files and created office documents to support office operations
- Prepared all correspondence and published weekly newsletters
- Typed, proofread, and corrected documents for upper management and external customers, ensuring accuracy and clarity
- Maintained and updated 100 records while maintaining client confidentiality
- Entered data into spreadsheets and databases daily and accurately tracked action ticklers
- Established and maintained manpower matrix, delivering essential information to senior personnel for informed decision-making
- Independently established tracking system, eliminating previous disorganization and enhancing communication flow
- Greatly reducing the incidence of misplaced correspondence and improving customer satisfaction
- Delivered exceptional service to internal and external customers, addressing inquiries and providing support.
- Responded to inbound calls, addressing customer needs and providing timely assistance.
- Assisted customer with troubleshooting on various equipment issues
Education
Niagara University - English Major
Niagara University
Niagara Falls, NY01-1999
High School Diploma -
Adlai E Stevenson High School
Bronx, NY01-1993
Skills
- Customer service excellence
- Customer service
- Conflict resolution
- Administrative support
- Team management
- Trend tracking
- Staff development
- Time management
- Office administration
- Workflow optimization
- Performance monitoring
- Administrative support
- Office administration
- Microsoft Office proficiency
- Microsoft Excel
- Records management
- Inventory management
- Incident compliance
- Compliance monitoring
- Operational strategy
- Process optimization
- Trend tracking
- Task delegation
- Attention to detail
- Deadline management
- Workforce scheduling
- Workplace harmony
- Effective communication
- Task delegation
- Staff development
- Workplace harmony
- Billing accuracy
- Operational strategy
Timeline
Team Lead, Member Service
Sam's Club, Walmart Inc
08.2025 - Current
Frontline Member
Sam's Club
10.2024 - Current
Customer Service Representative
Waste Management
08.2020 - 03.2022
City Carrier
United States Post Office
06.2020 - 08.2020
Customer Service Representative
Verizon Wireless
07.2006 - 10.2007
Aviation Administrationman
United States Navy AIMD
01.1995 - 01.2006
Niagara University - English Major
Niagara University
High School Diploma -
Adlai E Stevenson High School