Kandis Graves
Tyler
Summary
Dynamic professional with a proven track record in customer service excellence and inventory control, notably at Saltgrass Steakhouse, Landry's. Skilled in employee training and office administration, I excel in resolving customer complaints and streamlining operations. My analytical thinking and motivational strategies have significantly enhanced team productivity and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Lead Team Member
Saltgrass Steakhouse, Landry's
10.2024 - Current
- Trained and mentored new personnel hired to fulfill various roles.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Retail Operations Manager
Eagle Mart Inc.,
08.2022 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Counted money in drawers at beginning and end of each shift.
Office Administrator/Manager of Operations
Dr. Ernest L. Cook OD, PLLC
02.2017 - 07.2022
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Warehouse Picker
Mentoring Minds
04.2014 - 01.2017
- Pull, pack, weigh, and label products based on daily orders.
- Ensure all packages are properly packaged and sealed.
- Organized warehouse shelves and racks to maximize space utilization.
- Meet the specifics of school orders in a timely manner.
- Pulled orders quickly to maintain demanding productivity goals.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Education
Certificate of Technical Studies - Media Communications And Information
Texas State Technical College
Waco, TX04-2012
GED -
Whitehouse High School
Whitehouse, TX01-2002
Skills
- Customer service excellence
- Customer complaint resolution
- Employee training
- Inventory control
- Analytical thinking
- Office administration
- Assembly line experience
- Performance assessment
- Motivational strategies
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Timeline
Customer Service Lead Team Member
Saltgrass Steakhouse, Landry's
10.2024 - Current
Retail Operations Manager
Eagle Mart Inc.,
08.2022 - 09.2024
Office Administrator/Manager of Operations
Dr. Ernest L. Cook OD, PLLC
02.2017 - 07.2022
Warehouse Picker
Mentoring Minds
04.2014 - 01.2017
Certificate of Technical Studies - Media Communications And Information
Texas State Technical College
GED -
Whitehouse High School
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