JORDAN HEDEEN
Springfield,MO
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at J.B. Hunt Final Mile LDC. Skilled in team leadership and performance management, adept at problem-solving and software proficiency. Achieved high level of inventory accuracy and significantly improved delivery efficiency, demonstrating exceptional communication and operational planning abilities.
Overview
9
9
years of professional experience
Work History
Operations Manager
J.B Hunt Final Mile LDC
Springfield, MO
10.2023 - Current
- Team Leadership: Managed a team of 3 final mile truck drivers and 1 temporary employee, ensuring safe and timely delivery of products.
- Daily Operations: Planned daily schedules and routes, optimizing efficiency and adherence to delivery time windows.
- Customer Relations: Handled escalated customer issues, providing effective solutions to maintain high customer satisfaction.
- Performance Management: Monitored and achieved key performance indicators (KPIs) including time window adherence, reduction in damaged products, and software utilization.
- Payroll and Administration: Managed payroll for the team, ensuring accurate and timely compensation.
- Inventory Management: Oversaw warehouse inventory with high level of accuracy over the past year.
- Route Planning: Developed and implemented efficient route plans to maximize delivery efficiency.
- Operational Excellence: Ensured smooth operation of all aspects of the final mile delivery process, contributing to the overall success of the operation.
Distribution Coordinator
J.B. Hunt Final Mile LDC
Milwaukee, WI
09.2022 - 10.2023
- Managed warehouse team, including the facilitation of receiving and shipping of products to final mile customers
- Responsible for the daily management of a fleet of final mile drivers
- Including managing revenue generation, payroll and billing and making sure KPIs are safely and successfully met by our team
Member Services Associate
Topco
Elk Grove Village, IL
05.2021 - 06.2022
- Manage weekly replenishment orders for both our warehouse and our third party vendors
- Exhibit strong communication skills to various parties, both internally and externally, to ensure a seamless ordering process and customer satisfaction
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions
- Offered exceptional customer service to differentiate and promote the company brand
- Helped members resolve account problems and navigate internal systems to handle routine needs
Junior Software Developer
Voltronics
Chicago, IL
01.2020 - 11.2020
- Scrubbed data using MySQL DBMS as well as made this data available for Voltronics internal web application
- Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues
- Collaborated with internal technology teams and third-party partners to define, design and deliver on user stories and customer demand
- Modified existing software systems to enhance performance and add new features
- Streamlined Scrum and Kanban methodologies into development processes to standardize and accelerate operations
Junior Software Developer
Invisible Streams
Naperville, IL
01.2016 - 01.2018
- Developed a printer application that transformed Voltronics Inc labeling process for their manufacturing line
- Transformed over 500 queries from Oracle to Postgres, converted all database information into a new Postgres environment
- Moved web applications for 4 different companies to AWS using LAMP
- Revamped Voltronics website design working with Wordpress and HTML
- Reviewed code structure to assist planning and recording of effective strategies to meet organizational goals
Education
Business Information Systems -
Illinois State University
Normal, IL01.2020
Skills
- Team Leadership
- Operational Planning
- Performance Management
- Inventory management
- Customer Relations
- Payroll & Administration
- Problem-Solving
- Software Proficiency
- Time Management
- Communication
Affiliations
- Leader of a Flag Football Team that has won three Championships through the Chicago Sports and Social Club.
- President of Team Handball Club at Illinois State University.
References
References available upon request.
Timeline
Operations Manager
J.B Hunt Final Mile LDC
10.2023 - Current
Distribution Coordinator
J.B. Hunt Final Mile LDC
09.2022 - 10.2023
Member Services Associate
Topco
05.2021 - 06.2022
Junior Software Developer
Voltronics
01.2020 - 11.2020
Junior Software Developer
Invisible Streams
01.2016 - 01.2018
Business Information Systems -
Illinois State University
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