Mark Stake
Hamilton,Ohio
Summary
Professional driver prepared to efficiently transport goods and ensure timely deliveries/installations. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
20
20
years of professional experience
Work History
Delivery Driver / Installation Specialist
J.B. Hunt Transport Final Mile Services
03.2020 - Current
- Drive a 26-foot straight truck for Final Mile Services contracted primarily by Whirlpool Inc., delivering and installing various types of products including appliances, exercise equipment and furniture
- Managed high profile and highly active multi-family job sites, ensuring all delivery and installations were completed correctly and safely
- Coordinate morning distribution center operations to ensure a perfect load out
Colleague Support Center Agent
Macy’s Inc.
09.2018 - 03.2020
- Directed the colleague to the appropriate resolution/contact for all HR/General Inquiry questions or concerns.
- Escalated calls to the appropriate team when issues arise. De-escalated and resolved customer complaints with punctual, polite and professional service.
- Made outbound calls as needed to resolve issues or questions for colleagues.
Executive Sales Support Specialist
New Avon, LLC / Avon Products Inc.
08.2004 - 09.2018
- Performed the required account maintenance resolve issues regarding the programs in which the representative participated.
- Provided customer service support to top level Sales Leaders and New York Leadership team to quickly resolve all escalations.
- Investigated potential fraud cases and communicated findings to corporate leaders and have brought to light many cases that showed the representative was violating policies that lead to their immediate termination.
- Received numerous awards for performance and efficiency.
Education
High School Diploma -
Shawano Community High School
Shawano, Wisconsin05-1987
Skills
- Computer and Mobile Application proficient
- Truck maintenance
- DOT compliance
- Logistics planning and collaboration
- Team leadership
Timeline
Delivery Driver / Installation Specialist
J.B. Hunt Transport Final Mile Services
03.2020 - Current
Colleague Support Center Agent
Macy’s Inc.
09.2018 - 03.2020
Executive Sales Support Specialist
New Avon, LLC / Avon Products Inc.
08.2004 - 09.2018
High School Diploma -
Shawano Community High School
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