Jordan Hernandez

• Built and maintained strong customer relationships, leading to high repeat business and referrals through attentive service and personalized recommendations.
• Provided exceptional customer service by promptly resolving inquiries and complaints, enhancing customer satisfaction and generating positive feedback.
• Communicated promotions, discounts, and special offers to customers at the point of sale, driving increased sales and customer engagement.
• Contributed to store goal achievement by upselling products and suggesting complementary items, boosting average transaction value.
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders, ensuring product availability and minimizing stockouts.

Collected and handled urine specimens following office protocols.

Assisted with Depo-Provera injections under clinical supervision.

Roomed patients and prepared them for examinations.

Obtained patient vital signs, as assigned.

Cleaned, disinfected, and restocked examination rooms.

Assisted medical staff with daily clinical operations.

Followed infection control procedures and HIPAA guidelines.

• Assisted with patient intake and supported daily clinic operations.
• Observed medical assistants during patient assessments and clinical procedures.
• Assisted with patient communication and telephone inquiries.
• Helped maintain accurate patient information and electronic medical records, as assigned.
• Maintained patient confidentiality in accordance with HIPAA guidelines.
• Supported a clean, organized, and professional clinical environment.
• Observed patient care related to diabetes and other endocrine disorders.
• Assisted clinical staff with administrative tasks and patient flow.

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments to ensure smooth checkout experiences.
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing inquiries, enhancing overall satisfaction.
• Assisted in training new cashiers on transaction procedures and customer issue resolution, improving team performance and consistency.
• Managed high-volume checkout lanes during peak hours, maintaining accuracy and speed to reduce wait times and improve customer flow.
• Ensured cleanliness and organization of the checkout area by bagging items properly and restocking supplies, supporting a positive shopping environment.