Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Hill

Keego Harbor,MI

Summary

Proven leader in guest services, adept at enhancing customer satisfaction and streamlining operations at TopGolf. Excelled in managing high-pressure situations and optimizing team performance, showcasing strong leadership and active listening skills. Demonstrated flexibility and a positive attitude, significantly improving guest experience and operational efficiency.

Overview

4
4
years of professional experience

Work History

Guest Service Team Leader

TopGolf
09.2023 - Current
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Optimized staffing levels during peak periods through effective scheduling adjustments, ensuring efficient resource allocation without compromising service quality.
  • Monitored reservation system for accuracy and efficiency, reducing booking errors and conflicts.
  • Trained new team members on company policies, procedures, and best practices in guest services.

Host /Restaurant Busser

Jalapenos
05.2020 - 08.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

No Degree - Exercise Science

Oakland University
Rochester, MI

High School Diploma -

West Bloomfield High School
West Bloomfield, MI
06.2022

Skills

  • Customer Services
  • Flexible and Adaptable
  • Active Listening
  • Collaborating with Others
  • Dependable
  • Hands-on
  • Leadership
  • Friendly, Positive Attitude

Timeline

Guest Service Team Leader

TopGolf
09.2023 - Current

Host /Restaurant Busser

Jalapenos
05.2020 - 08.2023

No Degree - Exercise Science

Oakland University

High School Diploma -

West Bloomfield High School

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Jordan Hill