Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jordan Hill

Marietta,GA

Summary

Experienced professional seeking employment in customer success management. Offers exceptional communication skills combined with effective problem-solving abilities. Skilled in crisis intervention and case management, contributing to the overall success of company operations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Social Services Specialist I

Georgia's Division of Family and Children Services
Marietta , GA
12.2022 - Current

As a social services specialist, I am charged with investigating allegations of child maltreatment and working with a multidisciplinary team to alleviate present and impending dangers for children in Cobb County.

  • This role entails working with caregivers and their family support system to create a plan for safety, implementing services, and working towards reunification.
  • Assessed clients' needs, developed service plans, and monitored progress towards goals.
  • Conducted home visits to assess the safety of living environments for clients.
  • Attended court hearings as a representative of the organization when needed.
  • Advised staff members on effective strategies for working with challenging client behaviors.

Data Entry Representative

M&W Distribution Services
01.2022 - 07.2022
  • During my time here at M&W Distribution, I worked on building my administrative skills
  • As a data entry clerk, I input data into our system that were direct orders from clients
  • Working with multiple Customer Service Representatives, I completed tasks in a timely manner to ensure transportation and storage of client products were to company and client standards
  • Feel free to message me more about my role at M&W
  • Feel free to message me for further information about my time at M&W Distribution
  • If my skills are appealing to you, message me a request for my resume for potential jobs and company positions.

Onsite Sales Intern

The Commencement Group
04.2019 - 05.2022
  • As an Onsite Sales Intern, I worked with a team of interns to travel across the country to work commencement ceremonies
  • I used sales skills while providing efficient and friendly customer service to complete purchases of graduation gifts and gift sets
  • I handled cash and card payments while maintaining a balanced cash box
  • While keeping inventory and workspace up to company standard, I also hit target sales goals
  • Feel free to message me for further information about my time at The Commencement Group
  • If my skills are appealing to you, message me a request for my resume for potential jobs and company positions.

Shelter Assistant

Share House Inc
08.2019 - 05.2020
  • I used on-the-job training paired with my education to assist battered women
  • During my time at the shelter, I performed over-the-phone assessments on women in crisis as well as intake assessments for women admitted
  • Working with multiple social services agencies to gather resources for women displaced
  • I worked alongside a team of women to ensure the highest quality of care for women and children displaced due to domestic violence
  • Feel free to message me for further information about my time at S.H.A.R.E House
  • If my skills are appealing to you, message me a request for my resume for potential jobs and company positions.

Education

Bachelor of Science - Psychology

Georgia State University
Atlanta, GA
07.2022

Bachelor of Science - BS, Psychology -

University of West Georgia
01.2020

Skills

  • Client and Family Interviews
  • Implementing Client Care Plans
  • Client Assistance Referrals
  • Client Needs Assessments
  • Attention to Detail
  • Customer Service
  • Decision-Making
  • Problem-Solving
  • Interpersonal Skills
  • Call Documentation

Accomplishments

Completed and passed Cobb Association of Realtors Course in Fall of 2020

Timeline

Social Services Specialist I

Georgia's Division of Family and Children Services
12.2022 - Current

Data Entry Representative

M&W Distribution Services
01.2022 - 07.2022

Shelter Assistant

Share House Inc
08.2019 - 05.2020

Onsite Sales Intern

The Commencement Group
04.2019 - 05.2022

Bachelor of Science - Psychology

Georgia State University

Bachelor of Science - BS, Psychology -

University of West Georgia
Jordan Hill