Marshanae Davis
Tupelo,MS
Summary
Skilled Social Services Specialist with experience in case management, program development, and community outreach. Strengths include problem-solving, effective communication, and the ability to work well with diverse populations. Demonstrated impact through successful advocacy for clients' needs and rights as well as improvement of social service delivery systems.
Overview
6
6
years of professional experience
Work History
Social Services Specialist I
Mississippi Department of Child Protection Services
Tupelo , MS
2023.09 - Current
- Advocated on behalf of clients with government agencies or other organizations providing services.
- Assisted clients in locating resources for housing, medical care, employment, and other basic needs.
- Maintained accurate records of all client interactions and progress towards goals.
- Collaborated with community partners to coordinate services for clients.
Underwriting Service Assistant
State Farm
Atlanta , GA
2019.09 - 2023.09
- Maintained business records by updating customer information.
- Maintained positive working relationship with fellow staff and management.
- Answered phone calls daily and pleasantly assisted agents with customer requests.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Chat Associate
The Home Depot
Atlanta , GA
2018.05 - 2019.09
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Processed all sales transactions accurately and in a timely fashion.
- Educated customers on product and service offerings.
- Helped customers select products that best fit their personal needs.
Residential Advisor
Families First Inc
Atlanta , GA
2018.03 - 2018.09
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Administered medication to patients presenting serious risk of committing personal harm.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Efficiently gathered information from families and social services agencies to inform development of treatment plans.
Education
Master of Public Health -
Grand Canyon University
Phoenix, AZ2022-04
Bachelor of Arts - Sociology
Spelman College
Atlanta, GA2018
Skills
- Team management
- Case management
- Family Support
- Client Needs Assessments
- Client Home Visits
- Report Preparation
- Administrative assistance
- Microsoft Word/Excel Spreadsheet
- Evaluation and observation abilities
- Outlook
- Interpersonal relationship building skills
- Staff training and development
Affiliations
Bill & Melinda Gates Millennium Scholar
- Member, Alumni Association
Timeline
Social Services Specialist I
Mississippi Department of Child Protection Services
2023.09 - Current
Underwriting Service Assistant
State Farm
2019.09 - 2023.09
Chat Associate
The Home Depot
2018.05 - 2019.09
Residential Advisor
Families First Inc
2018.03 - 2018.09
Master of Public Health -
Grand Canyon University
Bachelor of Arts - Sociology
Spelman College
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