Jordan Hoft
St. Petersburg
Summary
Detail oriented and customer focused professional with a diverse background in social media management, code enforcement, parking enforcement, and education. Proven ability to build strong relationships, resolve customer concerns effectively, and drive results through exceptional communication and adaptability. Eager to leverage extensive customer service expertise, keen attention to detail, and strong problem solving skills in a dynamic retail environment. Committed to enhancing customer experiences and contributing positively to team success.
Overview
11
11
years of professional experience
Work History
Social Media Manager
OnyxSpire Management
12.2023 - 02.2025
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
Social Media Manager
Fanscience
10.2022 - 11.2023
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Delivered real time customer engagement through personalized communication, ensuring prompt responses and maintaining high client satisfaction
- Tracked KPIs such as response times, conversion rates, and average spend per customer to continuously optimize strategy
- Applied consultative sales techniques to promote premium digital content, driving consistent upsell conversions
Code & Parking Enforcement Officer
City of St. Pete Beach
09.2021 - 07.2022
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Implemented efficient patrol routes based on historical data trends, maximizing coverage while minimizing travel time between hotspots.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
- Provided testimony in court hearings for contested parking citations and code violations, ensuring fair outcomes.
- Participated in ongoing training to stay current on changes in laws, policies, and best practices related to parking enforcement.
Teacher (Substitute, Aftercare, Music Educator)
Montessori by the Sea
09.2014 - 06.2021
- - Delivered engaging lessons and activities tailored to student needs
- - Maintained safe and supportive environments while managing classroom behavior
- - Collaborated with staff and parents to support student development
- - Balanced multiple teaching and administrative responsibilities effectively
Music Educator & Private Tutor
Palm Harbor Montessori Academy
01.2014 - 05.2015
- - Designed and delivered lessons in alignment with school objectives
- - Tutored individual students to improve performance and understanding
- - Supported extracurricular activities and student engagement
Education
Associate of Arts - General Studies
St. Petersburg College
12.2017
High School Diploma - undefined
Leadership Conservatory for the Arts
06.2013
Skills
- Social media management
- Teamwork and collaboration
- Excellent multitasking
- Verbal and written communication
- Critical thinking
- Attention to detail
- Interpersonal skills
- Sales
- Growth mindset
- Customer service
- Microsoft Office
- Adaptability
Timeline
Social Media Manager
OnyxSpire Management
12.2023 - 02.2025
Social Media Manager
Fanscience
10.2022 - 11.2023
Code & Parking Enforcement Officer
City of St. Pete Beach
09.2021 - 07.2022
Teacher (Substitute, Aftercare, Music Educator)
Montessori by the Sea
09.2014 - 06.2021
Music Educator & Private Tutor
Palm Harbor Montessori Academy
01.2014 - 05.2015
High School Diploma - undefined
Leadership Conservatory for the Arts
Associate of Arts - General Studies
St. Petersburg College
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