Jordan Holloway

PROFESSIONAL SUMMARY EXPERIENCE

Correctional Officer (Current S.O.R.T team member)

Dedicated and dependable Correctional Officer with 4 years of experience maintaining safety, security, and order within lansing correctional facility. Experienced in supervising inmates, conducting searches and inspections, responding to emergencies, documenting incidents, enforcing institutional policies, and de-escalating difficult situations. Strong ability to remain calm under pressure, communicate effectively, and work as part of a team in high-stress environments. Committed to professionalism, accountability, safety, and maintaining a secure environment.

• Inmate Supervision
• Facility Security
• Conflict Resolution & De-escalation
• Emergency Response
• Incident Documentation
• Inmate Searches
• Cell & Facility Inspections
• Security Procedures
• Report Writing
• Crisis Management
• Radio Communications
• Policy & Procedure Enforcement
• Teamwork & Leadership
• Evidence/Contraband Control
• Safety & Security Inspections
• Professional Communication

[Lansing Correctional Facility] — [Lansing,KS]
[July 2022] – [Current Employer]

• Ensured custody, security, and control of inmates, contributing to a safe environment within correctional facility.
• Supervised inmate activities, movement, housing units, visitation, meals, dayroom, and other daily activities.
• Executed routine security checks, inmate counts, cell inspections, and searches for contraband, enhancing facility safety protocols.
• Enforced facility rules, regulations, policies, and procedures while maintaining professionalism and appropriate boundaries.
• Responded to fights, medical emergencies, disturbances, alarms, and other security incidents i.e. riots.
• Used verbal communication and de-escalation techniques to resolve conflicts and maintain order.
• Prepared detailed and accurate reports documenting incidents, inmate behavior, searches, injuries, rule violations, and other significant events.
• Maintained constant awareness of potential safety and security threats within the facility.
• Operated radios and other security equipment to communicate with officers, supervisors, medical personnel, and other staff.
• Escorted and transported inmates to designated locations while maintaining appropriate security procedures.
• Supported emergency response procedures, lockdowns, and evacuations, reinforcing overall facility security measures.
• Worked closely with fellow correctional officers, supervisors, medical personnel, behavioral health professionals and administrative staff to maintain a safe and secure environment.
• Demonstrated sound judgment and the ability to remain calm and professional in stressful and potentially dangerous situations.

Skills and Certifications

• Correctional Officer Training
• CPR/First Aid
• Defensive Tactics
• De-escalation tactics
• Firearms Training (9mm, Shotgun and AR-15 rifle)
• Emergency Response Training
• S.O.R.T(3 years)
• Building and Entry team training(current operator)
• Riot control training and instructor(Assistant riot control team lead)
• Munitions training
• MK9 and MK4 training
• Pepperball operator(Feb 2026)
• Risen T.A.C.T. Vest Operator(Aug 2025)
• Certification of completion of S.O.R.T basic(Sep 2023)
• Ability to work rotating shifts, nights, weekends, holidays and 40+ hours a week
• Ability to maintain professionalism in high-stress environments
• Strong observation and situational-awareness skills
• Ability to follow detailed policies and procedures
• Comfortable working independently and as part of a team
• Physically capable of performing essential security and emergency-response duties

US bank Fraud Specialist/Special Research Unit(March 2020- July 2022)

• Helps clients start fraud claims
• Able to work through frustrated clients who have to get a new account in order to prevent further fraud
• Has the able to keep us with fast paced back to back phone calls
• Handles high level clients that require in depth verification to prevent account takeovers and fraud applications
• Responsible for identifying suspicious activity on accounts while reducing company losses
• Always make sure customer understands that they have been heard in detail to there issues and handled with care and professionalism
• Always ensuring one call resolution
• Tracks and monitors bank transactions
• Determines level of risk to bank and customers
• Makes recommendations to control risk
• Conducting accounts who have been a victim of ID Theft and an account takeover
• Have been recognized by VP at US bank for my achievements as a fraud specialist for my superb worth ethic and helping customers with fraud
• I have been recognized by my managers boss in a positive way by keeping my talk time, hold time, and customer resolution skills far below the average metrics they require us to meet

Autostart collections(Jan 2019-March 2020)

• account manger
• great communication skills in order to talk to customers
• able to adapt to many situations with customers in order to keep them claim in difficult situations
• great at explaining to customers new policy’s
• making sure client and customer needs are being met

Bartlett Grain(Oct 2018-April 2019)

• elevator operator
• in charge of the vital role of the movement of grain from one place to another
• installed and removed several pieces Of equipment to maintain the upkeep of the elevator

United States Navy(June 2013-June 2018)

• Ships servicemen with 5 years of experience with improving and boosting the moral of the ship.
• Certified, lead, and worked with several current navy professionals.

Professional skills:

• Trained new coworkers to develop skills to complete the mission and several other objectives
• successfully supervised workers to safely move heavy items from a pier to the ship
• created work schedules for coworkers to not only work around their personal needs but also the navy’s needs
• provided security for shipboard personal

Organizer:

• Was awarded a flag letter of accommodation from the commanding officer of the USS George Washington
• Managed several storerooms to not only meet navy standards but go beyond them
• Inventory within several storerooms always kept at 100%
• Saved the navy thousands of dollars by completing the movement of items faster than scheduled time
• Trusted with several keys that held expensive merchandise within large storerooms

Maintenance man:

• fixed several item around the ship to preserve the integrity of the ship
• trusted to be a certified dlcpo of any division and was dlcpo of supply division

Firemen:

• trusted to preform in difficult situations in order to safe the ship and ships company
• CPR certified in 2014 and trained throughout entire career

Certifications and Awards:

Meritorious Unit Commendation

• Performing an important mission exceptionally well.
• Completing a difficult or demanding deployment.
• Demonstrating outstanding operational performance.
• Accomplishing a significant mission under challenging conditions.
• Maintaining an unusually high level of readiness or effectiveness.
• Supporting military operations in a way that warrants high recognition

Navy Good Conduct Medal

(This is an individual award that is given to those who meet the following qualifications after 3 years of service)

• Maintain a record of good conduct and military discipline.
• Meet the applicable requirements for performance and service.
• Avoid disqualifying disciplinary issues during the qualifying period.

Global War on Terrorism Expeditionary Medal

Requirements include:

• Service on an overseas deployment in a designated geographic area for 30 consecutive or 60 non-consecutive days
• Deployed overseas in direct support of anti-terrorism operations before or after 9/11