Jordan Holly
Prince George,VA
Summary
Adept at enhancing patient care and pharmacy efficiency, evidenced by a robust background in medical assistance at Virginia Women's Center and pharmacy technology with CVS Pharmacy. Excelled in HIPAA compliance and customer service, significantly improving patient satisfaction and confidentiality management. Demonstrates comprehensive medical terminology knowledge and vital sign monitoring, contributing to superior patient support and streamlined operations.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Virginia Women's Center
2023.07 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with procedures such as Colpo, IUD, and Leeps
Pharmacy Technician
CVS Pharmacy
2021.06 - 2023.07
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service Representative
Maximus
2019.11 - 2020.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pharmacy Technician
Walgreen's Pharmacy
2017.09 - 2021.06
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Associate of Science - Nursing
Richard Bland College
Petersburg, VA05.2025
High School Diploma -
Prince George High School
Prince George, VA06.2017
Skills
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Immunization Administration
- Laboratory Specimen Collection
Timeline
Medical Assistant
Virginia Women's Center
2023.07 - Current
Pharmacy Technician
CVS Pharmacy
2021.06 - 2023.07
Customer Service Representative
Maximus
2019.11 - 2020.08
Pharmacy Technician
Walgreen's Pharmacy
2017.09 - 2021.06
Associate of Science - Nursing
Richard Bland College
High School Diploma -
Prince George High School
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