Jordan Hood
Saint Petersburg,Florida
Summary
Dynamic Shift Manager with a proven track record in employee training and customer service excellence. Skilled in inventory management and decision-making, I fostered a cohesive team environment that boosted sales revenue by motivating staff to achieve goals. Committed to safety compliance and effective schedule management, ensuring optimal operations, as well as a smooth and consistent work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
Saint Petersburg, FL
07.2023 - 07.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
Hollins High School
Saint Petersburg, FLSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Training and mentoring
- Inventory control
- Safety compliance
- Schedule management
- Supply ordering
- Team building
- Customer service
- Active listening
- Critical thinking
- Inventory management
Certification
Food Safety Certification
Timeline
Shift Manager
Starbucks
07.2023 - 07.2025
Hollins High School