JORDAN HOOGLAND
Princeton,TX
Summary
Marine Veteran, Non-Profit Board Member and accomplished Senior Business Development Officer/Agency Representative experienced in sales operations, property operations, title insurance, website development assistance, underwriting operations, communication, cold calling, cold walk-ins,
establishing report, account management and successfully converting prospects into loyal clients.
Currently an experienced employee of Liberty Mutual's adjuster relief team (ART), assisting in day to day operations for CAT, Fast Path and Field Adjusters who are either out of the office or unable to carry out their in office duties.
Overview
16
16
years of professional experience
Work History
Sr. Property Claims Assistant II
LIBERTY MUTUAL INSURANCE COMPANY
08.2023 - Current
- Assists all property adjuster departments when assigned adjuster is out of the office or unable to carry out his/her duties.
- Conducts MICs (make initial contacts) on a regular basis confirming basic information regarding the policy holder's claim.
- Provides top rate customer service for policy holders as well as preferred vendors and outside vendors that need assistance with their clients claims.
- Has authority to make basic claims decisions in order to move claim forward as much as possible.
- Provides additional living expenses or loss of use support such as approving hotel stays, reimbursements for groceries and other house hold needs and any other basic necessities.
- A moderate understanding of policy language.
- Expert note taking skills.
- Able to show sympathy and also give "tough to hear" responses when needed.
Warehouse Associate
Imaging Spectrum, Inc.
07.2022 - Current
- Manual labor
- Organizational skills
- Forklift certified
- Time management
- CRM use (MAS)
- Financial decisions on large freight orders, etc
Foreman/Sales Manager
Expert Pool, LLC
04.2021 - Current
- In charge of entire construction of pools
- Scheduling contractors
- Initial designer of desired pool size, shape, look and position
- Assisted in website design, restructure and development
- Assists in price negotiations
- Provides top notch customer service to all clients
Texas Agency Representative
WFG National Title Insurance Company
06.2020 - 03.2021
- Developed, grew, and maintained business relationships with 30+ title companies across the state of Texas, resulting in significant revenue growth
- Successfully prospected new clients resulting in substantial revenue growth
- Established new relationships with clients in Houston and El Paso
- Became proficient in title insurance, closing operations, growth patterns with each company, CRM technology and sales and marketing on an executive based platform
- Assisted in sales training, website building and website redesign for our clients and secondary clients (real estate agents)
Senior Business Development Officer
CBG Land Surveying Texas, LLC
02.2015 - 03.2020
- Company Overview: Fort Worth, TX
- Developed and significantly grew the Western DFW territory over a span of 5 years
- Led sales planning, development, and account management for the majority of the DFW metroplex
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales, and value-added presentations
- Optimized sales and marketing directives by closely monitoring in-house progress, reviewing regional and local markets, and effectively managing inventories
- Contacted clients via physical interaction, phone, and email to connect, offer services and cement relationships
- Trained top talent on sales strategies, best practices, and protocol
- Managed sales transactions with revenue stream of $1 Million plus yearly
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Managed and maintained client book of 250 plus accounts and weekly sales records
- Fort Worth, TX
Manager in Training (MT)
Buckle Inc.
02.2013 - 02.2015
- Completed order forms and collected payments to keep customer accounts current
- Consulted with customers to gain feedback and address concerns with products or services
- Continuously surpassed sales goals, optimizing profitability and performance of assigned territory
- Cross-sold additional products to customers depending upon merchandise needs
- Communicated item availability with retail team members and shoppers
- Facilitated positive guest experiences by promptly locating desired items for customers
Intelligence Specialist
United States Marine Corps
09.2008 - 12.2012
- Company Overview: Marine Corps Base Camp Lejeune, NC
- Completed Marine Corps Boot Camp at MCRD San Diego from Sept
- 2008 to Dec
- 2008
- Completed Marine Combat Training at Camp Pendleton, CA from Jan
- 2009 to Feb
- 2009
- Completed Marine Intelligence Training at NMITC (Navy-Marine Intelligence Training Center) at Dam Neck Naval Base, Dam Neck, VA from Feb
- 2009 to July 2009
- Deployed with 2nd Battalion 2nd Marine Regiment to Garmsir District, Helmand Province, Afghanistan from Oct
- 2009 to May 2010
- Deployed with the 22nd Marine Expeditionary Unit and 2nd Battalion 2nd Marine Regiment to provide security for the crisis in Libya and Yemen from Mar
- 2011 to Feb
- 2012 which became the longest Marine Expeditionary Unit since WWII
- Created IPB (Intelligence Preparation of the Battle Space) presentations on countries such as Afghanistan, Libya, Yemen, Sudan, Somalia, Uganda, Kenya, Ethiopia, and Syria
- Participated in combat operations conducted in Garmsir District, Helmand Province, Afghanistan
- Monitored and communicated with UAV (unmanned aerial vehicle) units providing air support for Marines on the ground
- Collected mass amounts of information on HVIs (high valued individuals) operating in Garmsir District, Helmand Province, Afghanistan
- Participated in the capture of several high valued individuals operating in Garmsir District, Helmand Province, Afghanistan
- Received a PUC (Presidential Unit Citation) award for the continuous success during our Afghanistan deployment
- Held the Intelligence Officer's Billet, as an E4, for the majority of the 22nd Marine Expeditionary Unit deployment
- Built informative presentations on allied countries visited such as Spain, Italy, France, Greece, Malta, Romania, Jordan, Djibouti, United Arab Emirates and Oman
- Analyzed and evaluated information to assess developments, trends and threat implications associated with the information environment to prepare and present intelligence findings
- Developed and distributed intelligence products focused on field operations
- Managed all secret and top-secret clearances for the entire battalion
- Marine Corps Base Camp Lejeune, NC
Board Member/Director/Public Relations
Embrace The Ruck Foundation
01.2020 - Current
- First voice heard by a veteran in need
- Customer service
- Managing meetings/interviews with new members
- Assisted in the construction of Embrace The Ruck's website
- Our mission is to help veterans in need that are having trouble adjusting to society and/or adjusting to life
- We have psychologists, a security team, clothing line, a ranch for veterans and members to enjoy, etc
Education
Certificate of Completion of Intelligence Training - Military Intelligence
NMITC (Navy-Marine Intelligence Training Center)
Dam Neck, VA07-2009
High School Diploma -
Forney High School
Forney, TX06-2008
Skills
● Cross-cultural sales background
● Brand-building strategies
● Sales tracking
● Promotional sales events
● Consultative and relationship selling
● Sales territory growth
● Rapport and relationship building
● Market intelligence
● Service-driven sales
● Profit and revenue-generating strategies
● Social media savvy
● Key account development
● Compelling leadership skills
● Military Intelligence management
● Combat planning
● Combat trained
● Combat veteran
● Surveillance monitoring
● Mapping skills
● Computer operations
● Administrative support
● Collections expert
● Organizational Leadership
● Strategic Planning
● Nonprofit Experience
● Leadership Experience
● Decision-Making
● Claims Processing
● Caseload Management
● Policy Interpretation
● Property Loss
● Report Writing
● Policy Investigations
● Damage Assessments
● Coverage Assessments
● Problem Solving
● Attention to Detail
Timeline
Sr. Property Claims Assistant II
LIBERTY MUTUAL INSURANCE COMPANY
08.2023 - Current
Warehouse Associate
Imaging Spectrum, Inc.
07.2022 - Current
Foreman/Sales Manager
Expert Pool, LLC
04.2021 - Current
Texas Agency Representative
WFG National Title Insurance Company
06.2020 - 03.2021
Board Member/Director/Public Relations
Embrace The Ruck Foundation
01.2020 - Current
Senior Business Development Officer
CBG Land Surveying Texas, LLC
02.2015 - 03.2020
Manager in Training (MT)
Buckle Inc.
02.2013 - 02.2015
Intelligence Specialist
United States Marine Corps
09.2008 - 12.2012
Certificate of Completion of Intelligence Training - Military Intelligence
NMITC (Navy-Marine Intelligence Training Center)
High School Diploma -
Forney High School
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